2025 Bloomberg Customer Support Graduate Job - German Speakers

Industry Placements; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading global firm as a Customer Support professional, where you'll provide exceptional service to financial clients. This role offers a unique opportunity to work with cutting-edge technology in a fast-paced FinTech environment. You'll be part of a dynamic team, assisting clients with their technical needs and ensuring seamless access to Bloomberg's services. With comprehensive training and a commitment to your career development, this position is ideal for those passionate about finance and technology. Embrace the opportunity to grow and innovate in a collaborative setting that values customer service and continuous learning.

Qualifications

• Bachelor's degree or equivalent experience required.
• Fluency in German and English is essential.

Responsibilities

• Provide technical support for Bloomberg clients over phone and messaging.
• Manage client workflows and resolve hardware/software issues.

Skills

Customer Service

Fluency in German

Problem Solving

Multi-tasking

Interest in Finance

Interest in Technology

Education

Bachelor's Degree or Equivalent Experience

Job description

2025 Bloomberg Customer Support Graduate Job - German Speakers

Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our Technology Services & Solutions business.

As a Bloomberg Customer Support professional, you have two critical focus areas:

• To provide superb customer service to a broad range of clients.
• Ensure the fast and effective management of various client workflows and hardware/software issues.

You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.

Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 18 languages.

Who you are:

You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

What's in it for you?

We provide all new hires an 8-week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

You'll never stop learning... we'll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Technology Client Services specialists have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You will have the opportunity to champion your career across the company or further develop your technical skills within the Technology Services and Solutions Business. Our alumni have a diversity of successful career paths to: Analytics & Sales, Enterprise Technology Services, Data, Compliance, Finance, Engineering as well as Advanced IT roles and Client Financial Services.

You’ll need to have:

• Bachelor's degree or equivalent experience
• Fluency in German, in addition to English (written and verbal)
• Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
• A demonstrated interest in Finance and / or Technology
• Desire to develop skills and experience in customer service in a fast-moving FinTech environment
• Willingness to learn new technologies and ability to retain information
• Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team
• An interest in progressing a career within Bloomberg

We’d love to see:

• Work experience in a client/customer facing role
• Curiosity to identify, research, and resolve customer technology, software and hardware issues
• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems

You'll need to be able to:

• Start a full time role in 2025
• Occasionally work weekends or on a bank holiday (weekday off in lieu)

We are committed to hiring the best and brightest talent at Bloomberg and we do provide visa sponsorship for this role. However, each case is reviewed on an individual basis.

About Bloomberg

Born in 1981, Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions.

What began as an idea to bring efficiency to buyers and sellers of the bond market has evolved into the central nervous system of global finance. We are a forward-looking, ever-evolving company focused on building products and solutions needed by our clients. We are passionate about collaboration. We innovate in real-time. We create tools that our customers need, before they know they need them. We find answers to questions they didn't even know they should ask.

At Bloomberg, we are guided by four core values that are the foundation of our continued success: innovation, collaboration, customer service and doing the right thing.

Our company's groundbreaking success reaches far beyond the finance and technology industries: we invest nearly all of our profits to help solve humanitarian issues globally and in our own communities. Our founder, Mike Bloomberg, is one of the world's top philanthropists, and through Bloomberg Philanthropies, we are committed to support worthy causes where the greatest good can be achieved.

By harnessing the power of data, news and analytics, we help organize, understand and bring clarity to a complex world. It's our purpose. Come find yours.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.