2 x Apprentice Housing & Property Management Assistant

Beyond Housing; Redcar; On-site; GBP 12,000 - 18,000; Full time

Job summary

Beyond Housing is offering an apprenticeship in housing administration. Apprentices will learn essential skills while working with experienced colleagues and gain a Level 2 qualification. This role includes various administrative tasks, direct customer interaction, and potential opportunities to participate in corporate initiatives.

Benefits

Generous holiday entitlement

Competitive pension scheme

Agile working options

Health cash plan

Cycle to work scheme

Cashback and discounts scheme

Recognition schemes

Long service awards

Qualifications

• Ability to assist with face-to-face and telephone enquiries.
• Organizational skills for maintaining accurate records.
• Commitment to completing required learning and assessments.

Responsibilities

• Assisting with general administration duties.
• Updating databases with customer information.
• Delivering first contact to customers with housing queries.

Skills

Communication

Customer Service

Organizational Skills

Education

Level 2 Housing and Property Management Apprenticeship

Job description

Are you Beyond Housing’s next apprentice? Take advantage of this fantastic opportunity to start your future career!

Our people are our best assets, so we want to make sure your wellbeing is the best it can be.

You will receive one-to-one support from a dedicated team, generous holiday entitlement and a competitive pension.

As a Housing apprentice you’ll be working within our housing departments to learn all the skills necessary to provide top-notch administrative support to our teams! In this role you’ll be sat in the heart of the business so get ready to be learning all sorts of tasks to support your team and business area, including:

• Assisting with face-to-face and telephone enquiries
• Getting involved with general administration duties
• Updating databases with customer information
• Keeping up-to-date, accurate records
• Delivering ‘first contact’ to customers with housing queries
• Signposting customers to relevant departments when necessary
• Maintaining electronic filing systems.

The Housing team is full of colleagues with experience and knowledge, they’ll show you everything and teach you all the skills you need to know before you’re expected to complete tasks on your own.

College is part of the deal too, so as well as attending every now and then, you’ll also need to collect information about your achievements for your portfolio and complete all the required learning and assessment criteria within the deadlines given by your tutor.

Finally, you’ll also have some great opportunities to get involved in wider corporate initiatives aimed at developing Beyond Housing and our services for both customers and colleagues!

You will complete the Level 2 Housing and Property Management Apprenticeship Standard; this will be delivered by Learning Curve Group training provider within the workplace.

If your application is shortlisted, you'll be invited to attend one of our interactive apprentice assessment days. These events are a vital step in the selection process, offering you the chance to showcase your skills and potential.

Scarborough Event: Monday 14 July 2025

Redcar Event: Tuesday 15 July 2025

You’ll be able to choose between a morning or afternoon session, but attendance at one of these events is required for consideration.

If you’d like to find out more about the role, please contact our Employability team by emailing [e-mail].

We are not working with recruitment agencies on this vacancy. Closing date for applications is Monday 30 June 2025 applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received.

Who isBeyond Housing?

We are proud to be an ethical organisation, deeply embedded in our local communities. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for peoplewho are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Why choose us?

The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.

Here are some details of our employment package:

• Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
• Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
• Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
• Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
• Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
• Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
• Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
• A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
• Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
• Long service awards every 5 years
• Cycle to work scheme and cycle parking (if you’ve got the legs for it)
• Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
• Salary sacrifice electric vehicle lease scheme to support cost effective green travel