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1st Line Technical Support Analyst

Endeavour Recruitment Solutions

Southampton

On-site

GBP 17,000 - 20,000

Full time

23 days ago

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Job summary

A leading company specializing in IT technology solutions is seeking a 1st Line Technical Support Analyst in Southampton. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-focused mindset. The role involves providing technical support, with essential skills including NVQ1/GCSEs and experience in a fast-paced environment.

Qualifications

  • Demonstrable communication and problem-solving skills.
  • Experience in a pressurised environment.
  • Understanding of SLAs and KPIs.

Responsibilities

  • Provide 1st line technical support to customers.
  • Ensure issues are resolved efficiently while maintaining service levels.

Skills

Problem analysis
Attention to detail
Customer service

Education

NVQ1/GCSEs and above

Tools

Windows Operating System
Borland
SQL
Visual Basics
C#

Job description

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Job Summary
1st Line Technical Support Analyst
  • Country: United Kingdom
  • Location: Southampton
  • Sector: Support
  • Salary: GBP Up to £20,000
  • Job Type: Permanent
  • Technologies: 1st line support Analyst C# visual basics SQL borland Microsoft Office SLA's KPI's Customer service

Are you a looking for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem-solving skills and be customer service orientated.

ESSENTIAL SKILLS:

• NVQ1/GCSEs and above (or equivalent) in key competencies

• Problem analysis/problem solving

• Attention to detail

• Working in a very pressurised environment

• Understanding of SLAs and KPIs

DESIRABLE KNOWLEDGE (not essential):

• Windows Operating System ranging from 2000 – Windows 7

• Borland & SQL

• Visual Basics and C#

Please, get in touch for further details on the exciting career opportunity!

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