1st Line Technical Support Analyst

Landmark Information; Reading; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a 1st Line Technical Support Analyst in a hybrid role based in Reading. You will deliver world-class customer service and resolve technical issues while contributing to knowledge enhancement within the team. Ideal candidates will be strong communicators with problem-solving skills and an analytical mindset, eager to grow in the technology sector.

Benefits

Generous Holiday Allowance

Annual Lifestyle Allowance

Pension Scheme

Private Health Insurance

Group Income Protection Scheme

Charitable Fundraising

Cycle to Work Scheme

Internal Coaching and Mentoring

Training and Career Progression

Family-Friendly Policies

Qualifications

• Strong communicator with high attention to detail.
• Experience in a technical service desk role is ideal.
• Interest in Application Support or Software Development career paths.

Responsibilities

• Ensure customer enquiries and incidents are resolved promptly.
• Assist 2nd Line and DevOps teams in investigating bugs.
• Create and update knowledge base articles for fault resolution.

Skills

Analytical Skills

Problem-Solving Skills

Communication

Attention to Detail

Education

A-level standard or equivalent

Job description

1st Line Technical Support Analyst, Reading

Client:

Landmark Information

Location:

Reading, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

5fa1aabcc4e7

Job Views:

18

Posted:

04.07.2025

Expiry Date:

18.08.2025

Job Description:

Reading/Hybrid

What it's like to work at Landmark:

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies
• Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

We are currently seeking an enthusiastic IT Technical Support Analyst with an interest in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of technology.

Working within the Landmark Valuation Services (LVS) Service Desk team, the IT Support Analyst must ensure customer enquiries and incidents are resolved in a timely and professional manner, delivering a world class customer service experience. You will ensure the internal system is used to record and control all service desk contact, with the accurate prioritisation, investigation, and resolution of incidents. Additionally, you will be required to assist the 2nd Line, DevOps and Engineering teams with the investigation of customer-affecting bugs and issues. You will also be a key contributor to knowledge enhancement by proactively creating and updating knowledge base articles to improve fault resolution at 1st Line.

About You

You’ll be stepping into an inspiring career with real opportunities for growth. We hire ambitious and passionate talent into our business and are proud of the steps we take to maximise potential in our employees, nurturing and supporting their professional and personal development.

Specific skills and technologies can be learned. Your adaptability, aptitude and chiefly attitude are the most important thing in helping us to set you on the path to success.

You will be a strong communicator with high attention to detail, ideally with previous experience in a technical service desk role. We are looking for somebody who has an interest in Application Support or Software Development career paths.

You will also have/be:

• Minimum A-level standard or equivalent.
• Highly analytical with excellent organisation and problem-solving skills.
• Willingness to take ownership of issues and manage progress until resolved.
• Ability to actively listen and understand user requirements and translate into technical solutions.

Desirable but not essential:

• CompTIA A+ or equivalent.
• ITIL v3/v4 Foundation or previous Service/Support Desk experience
• Basic Windows troubleshooting skills.
• Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc).
• Basic IT security knowledge (firewalls, anti-virus, etc).
• Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.

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Created on 04/07/2025 by TN United Kingdom