1st Line Technical Support

Endeavour Recruitment Solutions; Southampton; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading IT Technology solutions provider in Southampton is seeking a 1st Line Technical Support Analyst. This role involves handling customer support inquiries, escalating issues, and assisting with software implementations. Ideal candidates will possess excellent communication skills and a basic understanding of relevant technologies. Join the team and help deliver vital IT support in the retail sector.

Qualifications

• Excellent demonstrable communication and problem-solving skills.
• Customer service oriented mindset.
• Basic understanding of Windows OS, Borland, SQL, Visual Basics, and C# is preferred.

Responsibilities

• Ensure calls are answered within KPIs and logged accurately.
• Provide software support using Remote Control/Access systems.
• Assist with the implementation of new software and hardware.

Skills

Communication

Problem Solving

Customer Service Orientation

Tools

Windows OS

Borland

SQL

Visual Basics

C#

Job description

• Technologies: Windows OS network infrastructure borland SQL visual basics C# Microsoft Office card payment processes remote connections petrol forecourt systems Communication

Are you a looking for an excellent career opportunity?

Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join their team.

The ideal candidate will have excellent demonstrable communication and problem solving skills, and be customer service orientated.

Your responsibilities will include the following deliverables:

• Ensure that calls are answered within the KPIs; Issues are logged both by email and telephone, and B2B for all customers.
• Escalate issues according to escalation process
• Ensure that the call management systems are up to date with all necessary relevant information.
• Provide software support using Remote Control/Access systems,
• Implement fixes. This includes providing Technical support for both onsite engineers and third party engineers on site and escalating to 2nd Line when necessary
• Deal with all system alerts in a proactive manner and provide support to the Operations Team & Service Desk Administrator when necessary.
• Assist with the Implementation of new software, hardware releases and adhoc rollouts as part of a team, ensuring that procedures are followed and installations double checked at all times.

Skills / Knowledge:

Basic understanding of the below would be preferred but not essential

• Windows Operating System ranging from 2000 – Windows 7

• Borland & SQL

• Visual Basics and C#

Please, get in touch for further details on the exciting career opportunity!