1st Line Technical Support

Eligo Recruitment; Luton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company specializing in electronic security systems is looking for a Product Support Engineer in Luton. This dynamic role involves leveraging hands-on experience in electronics and installations to support engineers and customers effectively. Offering a salary of up to £35,000 plus bonuses, the position promises a collaborative and tech-driven environment with opportunities for career growth and a supportive company culture.

Benefits

Christmas shutdown

Increasing annual leave entitlement

Life Assurance

Health and Well-being Portal

Training and development opportunities

Hybrid working available after 1 year

Company social events and charity initiatives

Daily fresh fruit & treat days

Qualifications

• Experience in a 1st Line Support or tech-focused customer service role.
• Good fault-finding and troubleshooting skills.
• Comfortable using helpdesk systems and remote support tools.

Responsibilities

• Supporting engineers and customers via phone, email & remote tools.
• Diagnosing hardware and software issues in security systems.
• Logging and managing support tickets from first contact through to resolution.

Skills

Fault-finding

Troubleshooting

Communication

Education

Background in electronics or installations

Job description

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Product Support Engineer – Office-Based | Luton
Security Systems | Electronics | Installation | Wiring | Helpdesk
Salary: Up to £35,000 + Monthly Bonus
Location: Luton (Office-Based)
Hours: Monday to Friday, 08:30 – 17:00

Have a background in electronics, installation, or hands-on wiring? This role is for you.

We’re working with a global leader in electronic security systems—trusted in over 80 countries and growing fast. With a 60+ year legacy, they specialise in innovative Door Entry, CCTV, Home Automation, Access Control, Intruder Alarms, and Fire Alarm solutions.

They’re now looking for a Product Support Engineer to join their technical team at their Luton HQ.

What Makes This Role Different? This isn’t your typical support desk job. This role is ideal for someone from a connected technology background—perhaps you’ve worked in security systems, AV, access control, or similar—and have real-world, hands-on experience with wiring, installing, or configuring hardware.

You’ll be supporting engineers and installers, helping them resolve technical issues with confidence because you’ve been there and done it yourself.

You’ll Be a Great Fit If You Have:

A background in electronics, installations, or hands-on wiring work (security, AV, alarms, access control, etc.)

Experience in a 1st Line Support, Helpdesk, or tech-focused customer service role

A solid technical mindset with good fault-finding and troubleshooting skills

Excellent communication skills—confident explaining tech solutions to engineers

Comfortable using helpdesk systems, remote support tools, and email

What You’ll Be Doing:

Supporting engineers and customers via phone, email & remote tools

Diagnosing hardware and software issues in security systems

Logging and managing support tickets from first contact through to resolution

Escalating more complex faults when needed

Keeping up with product updates, system releases, and new tech

What’s in It for You?

Up to £35,000 salary + Monthly Bonus Scheme

Christmas shutdown + increasing annual leave entitlement

Life Assurance, EAP & Health and Well-being Portal

Daily fresh fruit & treat days

Company social events and charity initiatives

Training and development opportunities

Hybrid working available after 1 year

A modern, supportive, tech-driven working environment

If you're hands-on, technically curious, and ready to take your experience off the tools and into a high-impact support role—this could be the career move you’ve been waiting for.

Apply now or contact Jaimie to learn more.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.