1st Line Technical Consultant

Proact; Motherwell; On-site; GBP 28,000; Full time

Job summary

A leading data management company is seeking a 1st Line Technical Consultant for their Glasgow office. This role involves operational checks, responding to alerts, and diagnosing system issues. Candidates can expect a structured career path with opportunities to progress in a dynamic environment. Benefits include a competitive salary of £27,520, 33 holidays plus your birthday off, comprehensive health care, and more.

Benefits

33 holidays plus your birthday off

Company Pension Scheme

Private comprehensive health care cover

3 charity days fully paid per year

Option to purchase another 5 days annual leave

Qualifications

• Passion for technology and a willingness to learn.
• Ability to respond to system alerts and diagnose hardware failures.
• Full clean driving license preferred.

Responsibilities

• Perform operational checks and event management.
• Respond to system triggered alerts and diagnose issues.
• Log new incidents and ensure they are resolved within SLAs.

Job description

Social network you want to login/join with:

1st Line Technical Consultant, Motherwell

col-narrow-left

Client:

Proact

Location:

Motherwell, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

ceaa29d2bdcb

Job Views:

4

Posted:

01.08.2025

Expiry Date:

15.09.2025

col-wide

Job Description:

At Proact, we’re a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. But that’s only part of our story….

We’re also here to break the mould. To stake new ground. To do things differently. And we’ve created a fast-paced, people-first working environment with a focus on innovation, learning and career development that encourages you to do just that.

Here, you can bring your whole self to work as you’ll be part of a truly diverse organisation, working with both local and national customers. You can act with integrity, act with commitment, and act with excellence in mind. And you can embrace change, seek out new challenges, and learn by doing. All as part of a team with a shared sense of direction. One that’s enabling innovation, accelerating growth, and disrupting entire industries.

1st Line Technical Consultant

Proact IT are looking to recruit a 1st Line Technical Consultant based within our Glasgow office.

Requirements

With a passion for heritage and successful growth figures year on year, we want to develop our UK operations, expanding our European Operation and Support Centre based in Glasgow. We are looking for talented, dedicated 1st line Operation Consultants to join the team and be responsible for Event Management, Operational Checks and 1st Line Incident Management.

Responsibilities

• Operational Checks
• Event Management
• Customer Services

You will be responding to system triggered alerts on supported customer and in-house systems, including restarting services, diagnosing hardware failures and analysing system and application log files for software issues.

Over a 4-day-on, 4-day-off shift pattern, rotating between days and nights, you will also be responsible for analysing supported systems to detect and raise incidents for issues that may not have been reported by monitoring tools (event management).

New incidents and alarm logging with the appropriate priority is key, as is ensuring they are responded to and resolved within contracted SLA’s. No two days are ever the same.

New recruits that hold a full/clean driving license will also be included in our Product Support Group rota. You will be given in-house hardware training on NetApp filers which will give you the skills to carry out onsite diagnostics and installation of parts. PSG staff are compensated for being included on this rota.

Proact provide a structured career path that can match your own personal ambitions. As a business Proact are aligned to the four key industry competencies in Virtualisation, Data, Security & Mobility. Employees with the right attitude and desire to succeed can progress through 1st, 2nd and 3rd Line, developing their own skill sets and realising their potential in IT. We offer our own in-house training on the tooling and services we use, eLearning on our core technologies and bespoke training tailored to your job role.

• Salary:£27,520.00per annum
• 33 holidays plus your birthday off
• Company Pension Scheme
• Private comprehensive health care cover with AXA
• 3 charity days fully paid/ year
• Option to purchase another 5 days annual leave