1st Line Technical & AV Support

The National Composites Centre

Bristol location on site role 5 days per week

Salary & Benefits: £27,630 - £30,386 per annum plus 12.5% employer pension, private medical insurance and other benefits.

Sponsorship: We are unable to consider requests for sponsorship for this position.

Introduction:
A world-leading engineering company like the NCC needs a world-leading IT team to keep the cogs turning. This is where you come in as part of our 1st line technical support function!

As a 1st Line Support Engineer, you'll join a bustling IT function in a world-class facility providing technical support for our IT and audio-visual systems. You'll be on your toes managing a variety of challenges to support the business, so you'll need a keen expertise in a range of areas to resolve software and hardware faults, helping users make the most of their devices.

Our 1st line engineers are encouraged to take on 2nd line technical support tasks as much as possible and develop their knowledge, and we are big believers in supporting personal development.

Specifically you'll focus on the following activities:

1. Provide 1st line Support to staff, 3rd parties, customers, and colleagues including troubleshooting different types of software and hardware and resolving hardware and software incidents.
2. Supporting the in-house AV systems and set up, including providing hands-on support for events and training sessions.
3. Recording, updating, and documenting all incidents, requests, and changes using the NCC's IT service desk system.
4. Escalating incidents to the Second Line IT Support Engineer where appropriate and liaising with third party service providers.
5. Provide great communication to staff and colleagues while maintaining a high level of customer service.
6. Installing, configuring, and deploying new IT equipment (Laptops, Desktops, iPhones, and iPads), administering systems such as Teams telephony.
7. Working as part of the IT Support team, supporting other IT departments when appropriate as well as supporting new products, services, strategies, and ways of working.
8. Having a flexible approach to working, providing necessary cover where needed.

So, what do we need to see in your application?
We like to see diverse applications from different backgrounds and industry sectors. We need to see evidence of the following in your CV to consider you:

1. Previous experience of working in an IT support role.
2. Previous experience of supporting AV systems (Sennheiser and QSC equipment for example, or any similar systems).
3. Previous experience of working in a customer service role.
4. Working knowledge of M365 Stack, Windows 10/11 (Enterprise desirable), Intune, and Azure.
5. Experience of supporting iPhones and iPads.
6. A good team player who is able to fit in well with the current team.

In terms of personal qualities, we look for the ability to communicate effectively with a wide variety of people via telephone, in writing, and face to face; good organization skills, problem-solving skills, and attention to detail.

If you have any of the following it would be desirable but not essential:

1. Microsoft Certified (Desktop Support)
2. ITIL Foundation Certificate

What do we offer in return?
Annual salary reviews, company paid private medical insurance, up to 12.5% employer pension contribution, great people, honorary staff status at the University of Bristol. With a genuine focus on wellbeing, EDI, and learning and development, this is a chance to build your career in a thriving R&D facility with a bright future.

We see your future in ours. Apply now.