1st Line System Support Technician

Silverstone; Silverstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned motorsport venue in Silverstone is seeking a 1st Line System Support Technician to join their IT team. This entry-level role is perfect for a recent graduate eager to kickstart their career in technology and systems. You will respond to support calls, manage helpdesk tickets, and assist business users with applications, all while gaining valuable experience in a dynamic environment. Shift work will be required, including evenings and weekends.

Qualifications

• Positive can-do attitude and good interpersonal skills.
• Understanding of MS Desktop Operating Systems and MS Office Applications.
• Knowledge of Computer Hardware.
• Ability to work under pressure and manage own workload.

Responsibilities

• Responding to first line support calls received through phone, email and in person.
• Log, manage and triage tickets on helpdesk until resolution.
• Provide assistance to business users in effective use of applications.

Skills

MS Desktop Operating Systems

MS Office Applications

Computer Hardware

Interpersonal skills

Attention to detail

Education

Graduate or recent graduate

Job description

1st Line System Support Technician

Application Deadline: 11 August 2025

Department: IT and Business Systems

Employment Type: Permanent - Full Time

Location: Silverstone

Description

From assisting staff with their computer setup right through to supporting 40+ yearly world-class events, corporate events, the Silverstone Interactive Museum and our drive and track events, a day in the life of our IT team is not all, ‘have you turned it off and on again?’!

We are responsible for many aspects of the day-to-day running of the circuit and when it comes to our delivering some of the biggest and best sporting events in the industry your hard work and determination never fails to result in that sense of pride with a feeling of a job well done.

Being part of our IT team offers many challenges and opportunities to motivate and develop your career on every level.

Silverstone are evaluating and deploying a number of business-critical systems and processes and need a 1st Line System Support Technician to work the business systems team. This is an entry level role to enable a tech savvy digital native to enter the world of technology & systems at Silverstone. As the first step on the digital ladder this position would suit a graduate or recent graduate.

Key Relationships

• IT Team
• Events – Public & Corporate
• Business Systems Manager

Key Responsibilities

• Responding to first line support calls received through phone, email and in person requests
• Shift working including evening and weekend working will be required for this role
• Log, manage and triage tickets on helpdesk, through to resolution. Be the first point of contact for Helpdesk.
• Ensuring helpdesk tickets are monitored and escalated to appropriate team members if required, chasing fellow team members on unworked helpdesk items to ensure all tasks have been picked up
• Learning about the applications and software in the environment and becoming an expert/superuser in order to pass on training to those who require it.
• Provide assistance to business users in effective use of applications, developing and documenting ‘Best Practice’
• Effective communication with end users to understand issues and update on outcome
• Installation and configuration of hardware and software to users i.e. Starters \ Leavers
• Provide onsite support for events through build and event days
• Travel around the various buildings on a large estate as needed to carry out the duties of the role.
• Windows and Office365 experience at a high level.

Team Responsibilities

• Establish good working relationships with IT Team;
• Establish good working relationships with all members of the wider business;
• Escalate issues with thoughtful consideration of the team;
• Identify any training you may need within a new system and how the team use these new tools;
• Have meaningful discussions with the rest of the Business Systems Team to support them and receive support for your role

Performance Responsibilities
Performance will be monitored against the following:

• Objectives set through the Personal Development Review (PDR) process.

Skills, Knowledge and Expertise

• A positive can do attitude is essential with good interpersonal skills and
• Good understanding of MS Desktop Operating Systems, MS Office Applications
• Knowledge of Computer Hardware
• Attention to detail
• Ability to work under pressure and fixed time scales
• Ability to work independently when required and manage your own workload
• Ability to work as part of the IT team to deliver a multitude of different services across the site for Events.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.