1st Line Support Technician working for a Global health related manufacturer - Leeds

Interface Recruitment UK; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative health-related products manufacturer is seeking a motivated IT Support 1st Line individual to join their Leeds team. This role involves providing national IT support, managing documentation, and assisting with IT purchasing and contract management. The ideal candidate will possess excellent communication and analytical skills, along with a proactive approach to problem-solving. You'll work in a dynamic environment, ensuring compliance with quality standards while supporting the IT infrastructure. If you're eager to develop your skills and contribute to a forward-thinking company, this opportunity is perfect for you.

Qualifications

• At least 1 year of experience in an IT team is required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide 1st line support and log IT support tickets.
• Procure hardware, software, and manage user access documentation.

Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Diligence and Accuracy

Ability to Work Under Pressure

Team Player

Education

A Level or Equivalent in IT Systems

Tools

Active Directory

Microsoft Operating Systems

Microsoft Office (Word, Excel, PowerPoint)

Email Systems (Outlook, Webmail)

Networked Resources

Mobile Phone Setups

Job description

Specification

This major manufacturer of innovative health-related products – on a global scale – requires an enthusiastic and driven IT support 1st line individual. The successful candidate will be required to join the IT support team in Leeds on a full-time basis and help in the provision of national 1st line IT support, IT documentation, and IT purchasing/contract management. You will need an outgoing personality, excellent communication skills, and be able to deal with operational and commercial issues with internal and external customers. You will be expected to apply proven communication, analytical, and problem-solving skills to help support the company’s IT Infrastructure. You will be expected to comply with the quality standards and maintain appropriate documentation as necessary. Whilst the position is primarily in our Leeds site, the successful candidate may be expected to undertake work at a number of UK locations and to regularly meet/communicate with the IT team working out of the Kent site.

RESPONSIBILITIES

1. 1st Line Support to customers and escalating where required.
2. To log all IT support tickets both by phone and email, resolving where possible.
3. Procurement of hardware, software, and IT consumables for the company.
4. To manage and document New System Users, User Access Change, and System leavers.
5. To help create new documentation for procedures to help the team function.
6. To monitor backup logs and change backup tapes.
7. Assist with setting up new machines for new starters.
8. Working to ISO 9001 and 27001 standards.

EDUCATIONAL REQUIREMENTS

A level or equivalent in IT systems.

EXPERIENCE

At least 1-year experience working in an IT team.

TECHNICAL SKILLS

1. Knowledge of Active Directory.
2. Knowledge of Microsoft operating systems.
3. Knowledge of Microsoft Office systems (Word, Excel, PowerPoint).
4. Knowledge of Email systems (Outlook, Webmail).
5. Knowledge of networked resources (printers, mapped drives).
6. Strong documentation/procedure skills.
7. Mobile Phone setups (Apple, Windows, and Android) would be an advantage. Some form of ITIL knowledge or training would be an advantage.

BEHAVIOURAL CHARACTERISTICS

1. Diligence and accuracy.
2. Effective written and oral communication skills.
3. Ability to work under pressure and deal with tricky users.
4. Ability to work unsupervised.
5. Be an active and enthusiastic team player.
6. Be committed to meeting tight deadlines or going that extra mile to help colleagues where necessary.
7. Eager to listen to patients, customers, colleagues.
8. Have a positive ‘Can do’ mentality.
9. Want to develop themselves and the business.
10. Are happy to help others and be part of a team.
11. Have integrity, honesty, and loyalty.
12. Are passionate about Quality and ‘Right First time’.
13. Deliver objectives in line with the vision.