1st Line Support Technician. Job in Cross Hills Education & Training Jobs

Comprendo ltd; Crosshills; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in IT support is seeking a 1st Line Support Technician to join their growing team. You will work with various software and systems, provide telephone and face-to-face support, and ensure excellent communication with clients. Flexibility in working hours is essential, and a driving license is preferred. The ideal candidate will have a strong background in IT with relevant qualifications and a passion for technology.

Benefits

Out of hours work incentive

Regular pay review

Qualifications

• Must be reliable, hardworking, and able to work well with others.
• Experience with IT support and communication skills is essential.
• Full UK Driving Licence preferred or in process of obtaining.

Responsibilities

• Answer phone/support emails and log support issues into a helpdesk system.
• Travel for site visits to various clients across the country.
• Perform admin duties such as ordering hardware/software and organizing deliveries.

Skills

Communication

Organization

Teamwork

Self-motivation

Education

5 GCSE Grades (C and above) or equivalent including Maths and English

College level IT qualification or relevant work experience

Tools

Microsoft Windows

MacOS

Linux

Microsoft 365

Microsoft Office

Windows Server

Active Directory

Microsoft Exchange

VMware

Hyper-V

VOIP

Job description

Job Title: 1st Line Support technician

Location: Crosshills, BD20 8TA

Salary: 25,000 starting salary though with a review after probation and a review annually

Position: Permanent Full/Part time (Flexible Hours available)

The company are currently looking for a 1st Line Support technician to join their small but growing business. The right candidate must be reliable, hardworking, be self-motivated and have a keen interest in IT. We are very much a team here and the successful applicant must be able to work well with others and be willing to go that extra mile when needed. Good communication skills are vital as the candidate would be dealing with users both over the phone and in face to face situations.

The role will involve working with several different systems and software platforms such as Microsoft Windows, MacOS, Linux, Microsoft 365, Microsoft Office, Windows Server, Active Directory, Microsoft Exchange, VMware, Hyper-V, and VOIP. Experience with basic hardware, software, and networking is essential. Experience with any additional platforms would be advantageous.

Day to day duties will involve answering the phone / support emails and dealing the support issues and logging them into a helpdesk system. Therefore, being organised and being able to prioritize work load is a must. Site visits will need to be made to various clients up and down the country so applicant must be prepared to travel. There will also be some admin and office duties such as ordering hardware and software, and organizing deliveries and collections to client's sites.

Hours of work are generally between 9:00am and 5:30pm Monday to Friday however given the nature of the business the applicant needs to be flexible as sometimes earlier starts and evening or weekend work are required.

Benefits include out of hours work incentive and a regular pay review.

Ideal candidate would have full UK Driving Licence or be in process of obtaining one.

Qualifications required:

• Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English.
• Either College level IT qualification or relevant work experience.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Hosted Technical Support Engineer may also be considered for this role.