1st Line Support Technician

JR United Kingdom; York; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading legal firm in central London is seeking a passionate 1st Line Support Technician to provide essential IT support. The role involves handling hardware and software issues, logging calls, and ensuring seamless tech operations within the firm. Candidates should possess law firm experience and expertise in IT helpdesk procedures. This position offers a hybrid working schedule, providing flexibility while delivering vital support to the organization.

Qualifications

• 1 year experience as a Support Technician in a law firm.
• Understanding of Anti-virus / SPAM / Malware.
• Knowledge of PC/laptop hardware components.

Responsibilities

• Provide tech support for hardware, software, and peripherals.
• Log support calls and update users.
• Resolve calls promptly within SLA targets.

Skills

Windows 10

Office 365

IT helpdesk procedures

Basic AD tasks

Remote support

Printer/scanner knowledge

Job description

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I am currently working with a brilliant established legal firm in central London who are looking for an passionate and euthanistic '1st Line Support Technician' to join their team on a permanent basis.

The Successful Candidate must have at least 1 years experience working as a Support Technician for a Law Firm.

Location: Central London (Hybrid - rotating schedule - 2 days in the office one week, followed by 3 days the next week)

Start: ASAP

Responsibilities:

• Provide tech support for hardware, software, and peripherals.
• Log support calls, document outcomes, and update users.
• Resolve calls promptly and within SLA targets.
• Redirect/escalate support requests as needed.
• Offer professional and rapid user support.
• Liaise with colleagues for continuity.
• Monitor stock of IT peripherals (monitors, docking stations, headsets, keyboards).
• Manage user accounts (email, systems) and maintain security.
• Complete daily checks and report/resolve issues.
• Ensure functional and maintained meeting rooms.
• Maintain manual backup files.
• Periodically review processes with the IT Manager.
• Adhere to policies and procedures.

ESSENTIAL

• IP/law firm experience
• Windows 10: 1 year
• Office 365 – 1 year (inc Teams)
• Microsoft Edge
• Exchange 365
• Experience in IT helpdesk procedures and processes
• Understanding of Anti-virus / SPAM / Malware
• Outlook 365 – Online: 1 year
• Service Desk and End Point Central
• PC / laptop hardware components and build process
• Remote and on prem support
• Basic AD tasks (add users, group changes)
• Printer / scanner knowledge

If you are interested then please Apply!