1st Line Support Technician

Anglian Home Improvements; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national home improvement company is seeking a 2nd Line Support Technician to join its IT team. The role involves providing technical support, maintaining documentation, and assisting in system enhancements. Ideal candidates will possess strong troubleshooting skills and experience in an IT support role. Benefits include a competitive salary, pension scheme, and health & well-being benefits.

Benefits

Competitive salary

Pension scheme

31 days holiday, increasing with service

Paid annual leave for volunteering

Health & well-being benefits

Group discount scheme

Career development opportunities

Qualifications

• Proven experience in a similar IT support role.
• Full UK driving license required.
• Strong troubleshooting skills on desktop and laptop hardware.

Responsibilities

• Provide technical support to company IT users.
• Log faults with 3rd party maintainers.
• Maintain documentation for IT systems.
• Act as escalation point for unresolved tickets.

Skills

Windows Operating Systems

Microsoft applications

Office 365

Technical troubleshooting

PowerShell scripting

Thin Client technology

Mobile operating systems

WAN/LAN knowledge

Tools

Heat software

Job description

At Anglian, we are a multi-branded, national company specializing in home improvements. We are committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's technology runs smoothly. As an onsite 2nd Line Support Technician, you will be responsible for providing technical assistance and support to our staff across the country. If you are looking for the next step in your career, you will work closely with our IT professionals to resolve technical issues efficiently and effectively.

Key Responsibilities

• Provide 2nd line IS Support to all company IT users via phone or e-ticket, logging tickets using Heat software.
• Build IS Devices to an agreed standard, including laptops, desktops, and mobiles.
• Log faults with 3rd party maintainers, follow up, and ensure resolutions are completed within SLA.
• Maintain up-to-date documentation when producing or changing IT networking, hardware, or software configurations.
• Assist with the conception, design, and implementation of new or enhanced IS Systems.
• Act as an escalation point for fault tickets unresolved by the First Line Support Team.
• Arrange distribution of inventory items dispatched from the IS Department.
• Deliver excellent customer service to all company staff.
• Spend one day per week acting as First Line support.

What We’re Looking For

• Proven experience in a similar role.
• Full UK driving license.
• In-depth knowledge of Windows Operating Systems, Microsoft applications, and Office 365, with the ability to diagnose and resolve software issues.
• Strong knowledge of desktop and laptop hardware with troubleshooting skills.
• Basic knowledge of PowerShell scripting.
• Basic knowledge of Thin Client technology.
• Knowledge of Android and other mobile operating systems.
• Understanding of WAN, LAN, and wireless networks.

Why Join Us?

• Competitive salary.
• Pension scheme.
• 31 days holiday, increasing with service, plus your birthday off.
• Paid annual leave for volunteering.
• Health & well-being benefits, including cycle-to-work scheme, discounted gym memberships, and mental health support.
• Group discount scheme on all products.
• Perks and freebies on days out, cinema, theatre, dining, mobiles, food shopping, and major retailers.
• Opportunity to work with a supportive, forward-thinking team.
• Career development and continuous learning opportunities.

Take the next step in your career by applying today!

Our company is committed to monitoring and aligning its policies with government guidance on reducing respiratory infections in the workplace. Through our value of 'Succeed Together,' we promote equality, diversity, and inclusion. We recruit the best person for the job, regardless of protected characteristics as defined by the Equality Act 2010, fostering an inclusive environment.