1st Line Support Technician

Jago Consultants; Redditch; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading consultancy firm based in Redditch is seeking a motivated 1st line support technician for their help desk team. This role involves taking support calls, troubleshooting issues, and maintaining systems. Candidates will receive exceptional training to develop their careers in a valued team environment.

Benefits

Exceptional training programs

Career development opportunities

Qualifications

• Excellent communication skills required.
• Basic networking knowledge essential (IP, DNS, DHCP).
• SQL or similar qualification within 6 months is expected.

Responsibilities

• Take inbound calls and emails for support.
• Log, detail, progress, and resolve support tickets.
• Read and troubleshoot server log files.

Skills

Communication Skills

Basic Networking Knowledge

Troubleshooting Skills

Education

SQL or similar qualification

Tools

Microsoft SQL Server

Windows Server

Job description

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1st line support technician required – based in Redditch. My client are looking for a bright, motivated individual to join their application support help desk team, within a well-established and progressive company. They specialise in Inventory management and supply chain consultancy, providing a flexible software solution to assist their expert team in delivering solutions to businesses.

This is an excellent opportunity to join a company where all team members are highly valued, and who provide exceptional training programs to help develop your career.

Position Overview

To take inbound calls and emails

To log, detail, progress and resolve support tickets

To read and troubleshoot server log files

Correctly prioritise and resolve tickets within the SLA

To keep the CRM system and all relevant documentation up to date

Create, troubleshoot and fix SQL queries and scripts

Install new systems, as well as patch & upgrade existing systems

To support the internal laptops, desktops and network equipment

Correctly see all issues through to resolution

Fixing overnight processes

Position Requirements

Be a fast, willing and adaptable learner

Have excellent communication skills

Basic networking knowledge (IP Addresses, DNS, DHCP, firewalls, etc)

Knowledge of different VPN software and establishing VPN connections

Microsoft SQL server and ability to write SQL queries and scripts

Microsoft windows server and desktop operating systems

Candidate will aim to have SQL or similar qualification within 6 months