1st Line Support Technician

TieTalent; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in home improvements is seeking a 2nd Line Support Technician in Norwich. You will provide technical assistance to staff, ensuring smooth IT operations. This role involves troubleshooting Windows OS, hardware support, and contributing to innovative IT solutions. Join our dynamic team for a rewarding career with growth opportunities.

Benefits

Competitive salary and pension.

31 days holiday plus birthday off.

Paid time off for volunteering.

Health and well-being benefits.

Group discounts on products.

Career development opportunities.

Qualifications

• Proven experience in a similar role.
• Full UK driving license required.
• In-depth technical knowledge for troubleshooting.

Responsibilities

• Provide 2nd line IS Support to all IT users via phone or e-ticket.
• Build IS Devices to agreed standards.
• Log faults with third-party maintainers and follow up.

Skills

Windows OS

Microsoft applications

Office 365

desktop hardware troubleshooting

laptop hardware troubleshooting

PowerShell scripting

Thin Client technology

Android

WAN

wireless networks

Job description

About

At Anglian, we are a multi-branded, national company specializing in home improvements. We are committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's technology runs smoothly. As an onsite 2nd Line Support Technician, you will be responsible for providing technical assistance and support to our staff across the country. If you are looking for the next step in your career, you will work closely with our IT professionals to resolve technical issues efficiently and effectively.

Key Responsibilities

1. Provide 2nd line IS Support to all company IT users via phone or e-ticket, logging tickets via Heat software.
2. Build IS Devices to an agreed standard, including laptops, desktops, and mobiles.
3. Log faults with third-party maintainers, follow up, and ensure resolutions are completed within SLA.
4. Maintain up-to-date documentation when producing or changing IT networking, hardware, or software configurations.
5. Assist with conception, design, and implementation of new or enhanced IS Systems.
6. Act as an escalation point for fault tickets unresolved by the First Line Support Team.
7. Coordinate the distribution of inventory items dispatched from the IS Department.
8. Deliver excellent customer service to all staff.
9. Spend one day per week covering First Line support.

What We’re Looking For

• Proven experience in a similar role.
• Full UK driving license.
• In-depth knowledge of Windows OS, Microsoft applications, and Office 365 with troubleshooting skills.
• Strong knowledge of desktop and laptop hardware troubleshooting.
• Basic PowerShell scripting skills.
• Knowledge of Thin Client technology.
• Familiarity with Android and other mobile OS.
• Understanding of WAN, LAN, and wireless networks.

Why Join Us?

• Competitive salary and pension.
• 31 days holiday, increasing with service, plus your birthday off.
• Paid time off for volunteering.
• Health and well-being benefits, including cycle-to-work scheme, discounted gym memberships, and mental health support.
• Group discounts on products and days out.
• Opportunity to work with a supportive, forward-thinking team.
• Career development and learning opportunities.

Our Commitments

We are committed to health and safety, equality, diversity, and inclusion, aligning our policies with government guidance to reduce respiratory infection spread. We value 'Succeed Together' and recruit the best person for the job, regardless of protected characteristics under the Equality Act 2010.

Nice-to-have Skills

• Android
• WAN
• Wireless

Location

Norwich, England, United Kingdom

Work Experience

• Systems Administrator

Languages

• English