1st Line Support Technician

GK Recruitment; Lancashire; Hybrid; GBP 24,000; Full time

Job summary

A leading recruitment agency is seeking a 1st Line IT Support Analyst to provide excellent customer support and assist pharmacy dispensers with IT problem resolution. The role offers a starting salary of £24,700 plus overtime and the opportunity to enhance IT skills in a supportive team environment. Candidates should have a customer service background and good general IT skills.

Benefits

Salary of £24,700 plus overtime

Training and career development

Genuine career path

Additional benefits package

Qualifications

• Must have reasonable IT skills.
• Must be a good communicator.

Responsibilities

• Serve as the primary contact for telephone support, assisting pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base using remote access tools.
• Log and categorize incoming calls and emails within a CRM system.
• Active involvement in documenting and updating the knowledge base.
• Create job opportunities for Engineers and maintain liaison with them.
• Take ownership of incidents and progress them quickly and efficiently.

Skills

Customer service delivery background

Good general IT skills

Problem-solving attitude

Good written and verbal communication skills

Attention to detail

Ability to manage own workload effectively

Excellent time management skills

Job description

• Have you recently worked in IT or Software Customer Support?
• Do you thrive in delivering excellent Customer service?

Then this role is for you - as a 1st line IT Support Analyst.

We can offer you

1. A starting salary of 24,700 + overtime
2. You will be able to build your IT career in a strong team, committed to being "customer-centric"
3. Enhance your IT skills

But - You must be a good communicator with reasonable IT skills

My client supplies EPoS and Patient Medication Record (PMR) systems for prescription and dispensing in the independent and corporate pharmacy sectors.

You will receive an excellent base salary of 24,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work.

You will be joining a company that offers training and a genuine career path with an additional benefits package.

As the 1st Line IT Support Analyst, you will

• Serve as the primary contact for telephone support, assisting pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilising remote access tools.
• Log and categorise incoming calls and emails within a CRM system.
• Active involvement in documenting and updating the knowledge base.
• Create job opportunities for Engineers and maintain liaison with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues/problems and raise them to the 2nd line team.

We are looking for a 1st Line IT Support Analyst with

• A customer service delivery background
• Good general IT skills.
• Problem-solving attitude and aptitude.
• Good communication skills, both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• Excellent time management skills.
• Attention to detail.
• An ability to Take Ownership.

APPLY NOW: If this sounds like the ideal first-line IT Support Analyst role for you, click 'Apply Now' for an instant interview.