1st Line Support Technician

TEC Partners; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading firm is seeking a proactive IT Support Technician to enhance their close-knit team. The role involves providing excellent technical support across multiple sites, diagnosing various IT issues, and ensuring devices are maintained in optimal condition. Ideal candidates will be experienced in Windows environments and possess strong communication skills, ready to assist users effectively.

Qualifications

• Hands-on experience in Windows environments.
• Practical knowledge of PC hardware and device maintenance.
• Familiarity with basic networking concepts.

Responsibilities

• Acting as the first point of contact for IT queries.
• Diagnosing and resolving a wide range of technical issues.
• Configuring and maintaining desktops and laptops.

Skills

Troubleshooting

Communication

Customer-focused

Education

CompTIA A+

Network+ (N+)

Job description

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On behalf of a reputable firm, we're looking for a proactive and technically capable IT Support Technician to join a close-knit team within a dynamic, multi-site organisation. This is an ideal role for someone with hands-on experience in Windows environments and a passion for delivering IT support.

Responsibilities:

• Acting as the first point of contact for IT queries - via phone, email, and face-to-face.
• Diagnosing and resolving a wide range of technical issues, from hardware faults to software snags.
• Configuring and maintaining desktops, laptops, and peripherals to ensure peak performance.
• Handling routine system updates, user setups, and new hardware deployments.
• Travelling occasionally to nearby offices (full UK driving license and own transport required).

Requirements:

• Solid troubleshooting experience in Windows desktop environments.
• Practical knowledge of PC hardware and device maintenance.
• Familiarity with Local Area Networks and basic networking concepts.
• Previous exposure to a help desk environment or similar customer-facing support role.
• Excellent communication skills - you can explain tech to non-tech people.
• A customer-focused mindset and the ability to prioritise effectively under pressure.
• CompTIA A+ and/or Network+ (N+) certifications.
• Experience administering and supporting multiple software platforms. (desirable)