1st Line Support Specialist (Days) - System Integrator

Hamilton Barnes Associates Limited; Greater Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fast-growing UK-based digital transformation specialist is hiring a 1st Line Support Specialist to provide front-line technical support. This role offers hands-on experience, a clear career path to 2nd and 3rd line support, and a weekday schedule without shifts or weekend work.

Benefits

No shift work, consistent weekday schedule

Clear career path into 2nd and 3rd line support

Hands-on training and mentoring

Remote working available after training

Access to a wide technical stack

Qualifications

• Experience with helpdesk systems like ServiceNow, Remedy, or Salesforce.
• Must be eligible for SC (NPPV3) clearance.

Responsibilities

• Act as the first point of contact for technical support issues.
• Monitor alarm and alert systems and respond to service triggers.
• Carry out user admin tasks and escalate issues.

Skills

Customer service

Problem solving

Technical troubleshooting

Solution-focused

Job description

Join a fast-growing, UK‑based digital transformation and managed services specialist expanding its support team. Founded in 2005, this privately owned company has built a reputation for excellence in cloud, cybersecurity, and communications serving both public and private sector clients nationwide. They are currently seeking a 1st Line Support Specialist to join their growing team and provide front-line technical support while building a strong foundation for career progression

As a you’ll be on the front lines of technical support resolving customer issues, working with cutting-edge communications platforms, and gaining hands-on experience that sets you up for a strong future in IT.

Ready to kick-start your tech career with hands-on experience and a clear path for advancement? Apply today and become part of a dynamic support team that invests in your growth from day one.

Key Responsibilities:

• Act as the first point of contact for all technical support issues – triaging, troubleshooting, and escalating where needed.
• Monitor alarm and alert systems (like PRTG and SolarWinds) and respond to service triggers.
• Carry out user admin tasks (e.g. adding/removing users), work with Avaya and Netsapiens platforms.
• Learn the systems inside out within your first three months, developing a deep understanding of the tools and when to escalate.
• Participate in occasional out-of-hours support where required.

Skills / Must Have:

• Excellent customer service – calm under pressure, solution-focused, and professional.
• Experience with service desk or helpdesk systems such as ServiceNow, Remedy, or Salesforce.
• Must be eligible for SC (NPPV3) clearance – you'll be supporting critical, secure environments.
• Hungry to learn and grow – you want to move up and you’re not afraid to put in the work.

What’s in it for you?

• Day-based support role – No shift work, no weekends. Just a consistent weekday schedule.
• Serious career growth – Clear route into 2nd and 3rd line support, with training, mentorship, and progression mapped out.
• No two days the same – Work across a wide range of tech, from VOIP to alarm monitoring systems, and get exposure early.
• Extra earning potential – Overtime available for out-of-hours support.

Benefits:

• Clear career path into 2nd and 3rd line support – we promote from within.
• Hands-on training, 1:1 mentoring, and access to a growing knowledge base.
• Remote working available after initial training period.
• Access to a wide technical stack – VOIP, Salesforce, virtualisation, and more.
• Tight-knit, ambitious team that values growth and results over hierarchy.

Salary:

• Up to £30,000 base
• (Overtime opportunities available)