1st Line Support Helpdesk Technician

Lloyd Recruitment - Epsom; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a 1st Line Support Helpdesk Technician to assist clients with technical issues via various communication methods. The ideal candidate should have experience in troubleshooting and network repairs, along with strong communication skills. This role offers a basic salary of £25,000, full training, and additional benefits like pension and holidays.

Benefits

Full training programme

Regular team socials

Pension

22 days holidays + bank holidays

Referral rewards

Qualifications

• Experience in troubleshooting and diagnosing problems.
• Ability to communicate effectively with customers.
• Understanding the importance of customer experience.

Responsibilities

• Responding to queries via chat, email, or phone.
• Troubleshooting and diagnosing problems with other staff.
• Providing technical assistance for questions and problems.
• Following up with clients to ensure issue resolution.

Skills

Troubleshooting

Network repairs and analysis

Effective communication

Customer service

Education

IT degree or qualification

Job description

Overview

1st Line Support Helpdesk Technician

25,000 basic

Full training programme

Monday to Friday

Regular team socials

Pension

22 days hols + bank holidays

This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you'll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2nd and 3rd level.

Responsibilities

• Responding to queries via chat, email, or phone
• Working with other staff members on troubleshooting and diagnosing problems
• Keeping fully aware of any new and updated software and hardware issues
• Providing technical assistance for questions and problems
• Diagnosing system errors and other issues
• Following up with clients to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Running reports to analyse common complaints and problems
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems

Ideal candidate / Qualifications

• Ideally experience gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of your remit / understanding
• Experience with Network repairs and analysis
• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
• Understand the importance of providing and maintaining first class customer experience at all stages

Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained from college/6th form.

Refer a friend and earn a retail voucher worth up to 500

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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