1st Line Support Engineer - Bath

Adecco; Bath; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading recruitment agency is seeking a 1st Line Support Engineer in Bath. The role involves providing 1st and 2nd line support for IT and AV equipment and ensuring smooth operations of the service desk. The candidate should have experience with various support technologies and excellent troubleshooting skills. Competitive pay of £14/hour offered for an initial 3-month duration.

Qualifications

• Experience in providing first line and second line IT support.
• Ability to work with a range of IT and AV equipment.
• Strong troubleshooting skills.

Responsibilities

• Provide 1st and 2nd line support for IT and AV.
• Support the IT Delivery & Operations Service Desk.
• Assist with the deployment of end user compute devices.

Skills

First Line Support

Second Line Support

Technical Support

Tools

Topdesk

Active Directory

Microsoft Teams

Microsoft Intune

Job description

Overview

1st Line Support Engineer
Rate - £14 an hour
Duration - 3 months initially
Location - Bath
IR35 - Inside (Must use an umbrella company)

Responsibilities

• Provides all 1st line/2nd line support functions for standard usage of all IT & AV equipment, software and services supported by DDaT.
• Ensures smooth operation of the IT Delivery & Operations Service Desk
• Includes 1st line/2nd line field support for all IT & AV equipment, software and services supported by DDaT.
• Includes provision of Assistive Technology (guidance and support)
• IT Service Desk (1st & 2nd Line Support)
• AV Service Desk (1st Line)
• Laptop Loan (staff)
• Laptop loan (Events)
• AV equipment loans
• IT/AV Support for General Teaching Areas (1st/2nd Line Support)
• IT Support for General Devices (1st/2nd Line Support)
• Laptop loans for digital inclusion (75 devices)
• IT/AV Support for Standard Office Moves & New Builds
• Deployment of standard end user compute devices
• Annual refresh of standard GTA devices
• Production of self-help guides
• Exam laptop standard configurations
• Lecture Capture (1st/2nd line support)
• Remote Support service
• DDaT Activities for Start of New Academic Year
• Proactive maintenance & replacement of AV equipment
• Hybrid Events and Teaching (1st/2nd line)
• Building Project Consultancy
• Support for University Events (1st line)

Technology Stack (Standard Support)

• Topdesk
• Nagios
• BeyondTrust Remote Support
• JISC Online Surveys
• Clearpass
• BluCat network asset management
• Active Directory
• Microsoft Intune
• Jamf
• Microsoft Teams
• Panopto
• Assisted Hearing induction loop (Loopworks)
• Microphone Transmission Systems (eg DECT/ISM70)
• Lighting management systems e.g. Dali, FMX
• Signal management e.g. EDID & HDCP