1st Line Support Engineer

JR United Kingdom; Watford; On-site; GBP 26,000 - 27,000; Full time

Job summary

A well-known IT services provider is looking for a 1st Line Support Engineer to join their team in Manchester. This role focuses on providing excellent customer service while managing various IT systems and technologies, including Windows, Office 365, and network management. The position requires a proactive individual with at least two years of experience, ready to support clients and resolve technical issues efficiently.

Qualifications

• Minimum 2 years' experience in a service desk or deskside support role.
• Experience preferably in an MSP environment.
• Strong problem-solving skills and proactive approach.

Responsibilities

• Support and administration across Windows Server, Windows 10/11, Office 365, Exchange.
• Manage virtualization platforms and network hardware.
• Troubleshoot hardware, software, and networking issues.

Skills

Problem-solving

Customer service

Technical knowledge application

Job description

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1st Line Support Engineer, Watford, Hertfordshire

Client: iO Associates - UK/EU

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Location: Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.

They are offering an opportunity for an experienced 1st Line Support Engineer to join their team. In this role, you'll be key in maintaining high standards of client service as they expand their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive work approach.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• Minimum of 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.

Responsibilities:

• Support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling.
• Implement and maintain MDM solutions, including Intune, and use PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and networking issues, applying knowledge of TCP/IP, DNS, and DHCP.