1st Line Support Engineer

ClearCourse; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A tech support company in the UK is seeking a First Line Support Engineer to assist customers with EPoS and business systems issues. The role includes troubleshooting software and networking problems while maintaining customer satisfaction. The ideal candidate will have strong IT knowledge and customer service skills, with opportunities for career progression and various employee benefits, including private medical insurance and 25 days of holiday.

Benefits

25 days holiday + birthday off

Private Medical Insurance (Bupa)

Health cash plan & life assurance

Income protection (75% salary)

Enhanced parental leave

Perkbox discounts + Cycle to Work

Training budgets + career progression

Qualifications

• Solid understanding of IT hardware & networking (routers, firewalls, TCP/IP).
• Strong communication, customer service & problem-solving skills.
• Ability to prioritise, stay calm under pressure, and work independently.

Responsibilities

• Be the first point of contact for software support.
• Troubleshoot remote issues (software, network, terminal services).
• Maintain accurate ticket records & ensure timely resolutions.
• Escalate recurring issues and liaise with our dev team.
• Work rotating shifts including some weekends (with weekday flexibility).

Skills

Troubleshooting

Customer service

Communication

Problem-solving

Prioritization

Education

IT qualifications (bonus)

Tools

EPoS systems

SQL

Networking equipment (routers, firewalls)

Job description

First Line Support Engineer - Software & EPoS

Location: UK (Hybrid) | Type: Full-Time, Permanent
Salary: Competitive + Bonus + Full Benefits

Love solving problems and helping people? Ready to kickstart or grow your IT career in software support?

We're looking for a First Line Support Engineer to be the go-to person for our customers-troubleshooting software, hardware, and networking issues for our EPoS and business systems. You'll be on the front line, making a real difference with every call, ticket, and fix.

You'll join a collaborative team where your technical skills, communication, and can-do attitude will thrive-and where no two days are the same.

What you'll do:

• Be the first point of contact for software support
• Troubleshoot remote issues (software, network, terminal services)
• Maintain accurate ticket records & ensure timely resolutions
• Escalate recurring issues and liaise with our dev team
• Work rotating shifts including some weekends (with weekday flexibility)

What you'll need:

• Solid understanding of IT hardware & networking (routers, firewalls, TCP/IP)
• Strong communication, customer service & problem-solving skills
• Ability to prioritise, stay calm under pressure, and work independently
• Bonus: SQL, EPoS, retail software, or IT qualifications

What's in it for you?

• 25 days holiday + your birthday off
• Private Medical Insurance (Bupa)
• Health cash plan & life assurance
• Income protection (75% salary)
• Enhanced parental leave
• Perkbox discounts + Cycle to Work
• Training budgets + career progression

Apply now!