1st Line Support Engineer

Eurocell plc; Tibshelf; On-site; GBP 27,000; Full time

Job summary

A leading uPVC products company in Tibshelf is seeking a 1st Line Support Engineer to provide helpdesk support for over 2000 end users. Responsibilities include managing support requests, documentation of procedures, and onboarding new users. Candidates should have experience in a Service Desk environment, excellent customer service skills, and knowledge of Microsoft applications. This position offers a competitive salary and several benefits including a healthcare cash plan and holiday allowance.

Benefits

Healthcare Cash Plan

Life Assurance (3x salary)

Employee discounts on products and retail

Training and development opportunities

Qualifications

• Minimum 1 year experience in a busy Service Desk environment.
• Full clean driving license required due to travel to remote locations.
• Knowledge of Microsoft core applications and operating systems.

Responsibilities

• Provide helpdesk support and resolve issues to end user satisfaction.
• Monitor and respond to requests via the ICT service management tool.
• Manage tickets in the Service Desk queue based on priority.

Skills

Customer service

Strong communication skills

Problem-solving skills

Tools

SAP

Microsoft core applications

Job description

ROLE: 1st Line Support Engineer

HOURS: 37.5 Monday - Friday rotating shift pattern, covering between 07:00 - 17:30

SALARY: £27,000

BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount

BASE: Site Based - Clover Nook Site, Somercotes

Eurocell is a stock market listed Plc and the market leader for uPVC products within the building industry. We value our people as our greatest asset. We are successful, dynamic, ambitious, and seek great team players to grow with us.

We are recruiting an additional 1st Line Support Engineer at our Clover Nook Site, Somercotes.

You will handle First Line Support for incident and service requests related to ICT Technology and SAP for over 2000 end users and 200 remote locations. Responsibilities include end user support, license tracking, mobile device administration, and new user management.

Key Responsibilities:
- Provide helpdesk support and resolve issues to end user satisfaction.
- Monitor and respond to requests via the ICT service management tool (Manage Engine).
- Manage tickets in the Service Desk queue based on priority.
- Use and maintain helpdesk tracking software.
- Document procedures for installing software and hardware.
- Assist with onboarding new users.
- Escalate issues through proper channels.
- Manage user and computer groups in Active Directory.

Requirements:
- Minimum 1 year experience in a busy Service Desk environment.
- Full clean driving license required due to travel to remote locations.
- Excellent customer service and end-user experience.
- Strong communication skills, both spoken and written.
- Problem-solving, numeracy, and analytical skills.
- Knowledge of Microsoft core applications and operating systems.
- SAP experience is desirable.

What We Offer:
- Competitive salary.
- 25 days holiday plus statutory holidays (~33 days total).
- Free Healthcare plan.
- Enhanced Maternity and Paternity benefits.
- Life Assurance (3x salary).
- Christmas shutdown.
- Share Save Scheme discounts.
- Pension plan.
- Employee discounts on products and retail.
- Training and development opportunities.
- Employee Assistance Programme.
- Colleague Referral Programme.
- Career growth opportunities.

Please note: This job posting is active and not expired.