1st Line Support Engineer

Razorblue Group; Thornaby-on-Tees; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading company in Thornaby-on-Tees is seeking a 1st Line Support Engineer to provide technical support and troubleshoot issues for clients. The ideal candidate should possess strong communication skills and a willingness to learn. The role offers hybrid working arrangements and various benefits, including a competitive salary and opportunities for professional development.

Benefits

25 days annual leave plus public holidays

Your birthday off!

£2000 Referral Bonus

Enhanced family leave benefits

Fully funded training and certifications

Private health insurance with VitalityHealth

Cycle to Work scheme

Qualifications

• Strong communication and relationship-building skills.
• Experience with Windows desktop and application support.
• Basic network troubleshooting skills.

Responsibilities

• Providing 1st line technical support to clients.
• Troubleshooting and resolving technical faults.
• Responding to client queries and service requests.

Skills

Communication

Customer Service

Troubleshooting

Education

Relevant certifications such as CompTIA

Degree or equivalent qualifications

Tools

Microsoft Active Directory

Exchange Server

Office 365

Microsoft Group Policy

Job description

razorblue role:

We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Your responsibilities will include:

1. Providing 1st line technical support to clients, supporting networks, cloud services, infrastructure, and connectivity.
2. Troubleshooting and resolving technical faults and issues.
3. Responding to client queries and service requests.
4. Assisting with user rights, passwords, and accounts.
5. Handling basic security administration.
6. Diagnosing issues and explaining technical details clearly.
7. Occasional onsite visits to clients.

Our ideal candidate should have a broad knowledge of various technologies and the ability to troubleshoot and deliver high-quality solutions to ensure client satisfaction.

Customer service skills are crucial, and effective communication is essential. Your friendly, tech-savvy attitude will be highly valued here.

razorblue requirements:

We understand it’s unlikely to find someone who meets all criteria, which is why we value eagerness to learn and grow through our development resources and peer learning. If you have a growth mindset, we encourage you to apply.

• Strong communication and relationship-building skills.
• Experience administering Microsoft Active Directory, Exchange Server, & Office 365.
• Relevant certifications such as CompTIA, Apprenticeships, or higher education.
• A degree or equivalent qualifications are desirable.
• A people-centric approach and excellent service skills.
• Proficiency with Windows desktop and application support.
• Support for tablets and mobile devices.
• Basic network troubleshooting (e.g., ping, trace route).
• Understanding of razorblue’s business, clients, and market.
• Skills in Active Directory and Exchange administration.
• Knowledge of Microsoft Group Policy.
• Understanding of Microsoft Azure AD Sync and Azure AD Connect.
• Excellent English communication skills to explain complex technical issues clearly.

We prioritize continuous learning and development, investing in our people’s growth, not just hiring experts.

razorblue offers:

Working in IT requires drive, passion, collaboration, and innovation. We support your learning journey, allowing specialization and growth. Our focus on development led to 34 promotions in 2022.

We operate a hybrid working model, valuing in-office learning and culture. Our benefits include:

• Salary of £24,500 per annum, depending on skills and knowledge.
• Hybrid working arrangements.
• 25 days annual leave plus public holidays, with options to purchase more.
• Your birthday off!
• £2000 Referral Bonus for bringing in new talent.
• Enhanced family leave benefits and a Baby bonus.
• Fully funded training and certifications.
• Two paid charity volunteering days annually.
• Discounted broadband.
• Life insurance.
• Private health insurance with VitalityHealth.
• Quarterly team social fund.
• Cycle to Work scheme.
• Access to the latest tech through partnerships.
• Eco-friendly electric car scheme.

We are committed to an inclusive, accessible recruitment process. Please contact us for reasonable adjustments during application or interviews.

Agency/Recruiter note:

We ask recruitment agencies to refrain from unsolicited contact. Candidates should apply directly via our website. We do not accept unsolicited CVs and are not responsible for fees related to such submissions. Thank you for your understanding and cooperation.