1st Line Support Engineer

JR United Kingdom; Stoke-on-Trent; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading IT services provider in Manchester is offering an exciting opportunity for a 1st Line Support Engineer. The ideal candidate will have strong problem-solving abilities and at least 2 years of relevant experience, ensuring timely resolution of customer incidents while providing excellent service.

Qualifications

• Minimum of 2 years' experience in service desk or deskside support role.
• Experience in an MSP environment preferred.
• Proactive work approach and ability to handle customer incidents.

Responsibilities

• Support Windows Server, Windows 10/11, Office 365, Exchange, and Active Directory.
• Manage virtualization platforms (Hyper-V, VMware) and VoIP telephony.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Problem-solving

Customer service

Technical application

Reliability

Job description

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1st Line Support Engineer, Stoke-on-Trent

Client: iO Associates - UK/EU

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Location: Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.

They are offering an exciting opportunity for an experienced 1st Line Support Engineer to join their team. In this role, you will uphold high standards of client service as they expand their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive work approach.
• Strong problem-solving skills with effective technical application.
• Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• Minimum of 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.

Responsibilities:

• Support and administer Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling.
• Implement and maintain MDM solutions, including Intune, and utilize PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.