1st Line Support Engineer

JR United Kingdom; Sheffield; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading IT services provider seeks a 1st Line Support Engineer to enhance their client service capabilities. Based in Manchester, this role covers critical support and administration of IT systems, with emphasis on customer-focused solutions and technical proficiency in a fast-paced environment.

Qualifications

• Minimum of 2 years' experience in a service desk or deskside support role.
• Proficient in handling customer incidents.
• Self-driven and reliable.

Responsibilities

• Support and administer Windows Server, Windows 10/11, and Office 365.
• Manage virtualization platforms and network hardware.
• Troubleshoot hardware, software, and network issues.

Skills

Problem-solving

Technical knowledge

Client service

Job description

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1st Line Support Engineer, Sheffield, South Yorkshire

Client:

iO Associates - UK/EU

Location:

Sheffield, South Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Location: Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with growth objectives.

They are offering an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. In this role, you will be essential in maintaining high standards of client service as they grow their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive approach.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• Minimum of 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.

Responsibilities:

• Support and administer Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP systems, and network hardware and cabling.
• Implement and maintain MDM solutions, including Intune, and utilize PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.