1st Line Support Engineer

City of Portsmouth College; Portsmouth; On-site; GBP 24,000 - 26,000; Full time

Job summary

A local educational institution in Portsmouth is seeking a 1st Line Support Engineer to provide high-quality IT support to staff and students. In this role, you will assist with troubleshooting and resolving technical issues while being part of a dedicated IT team. Ideal candidates should bring a can-do attitude, excellent customer service skills, and a commitment to professional growth.

Benefits

25 days annual leave

Generous Local Government pension

Access to staff development programmes

Discounts at campus services

Free car parking

Qualifications

• Providing phone/remote support & assistance.
• Excellent customer care.
• Experience with Desktop Support.

Responsibilities

• Deliver high-quality customer support.
• Assist colleagues with IT issues.
• Support IT team with projects.

Skills

Customer care

Desktop Support

Hardware Repairs

Software Installation

Job description

Job Title: 1st Line Support Engineer

Location: Highbury Campus with Cross Campus travel

Salary: £24,424.82 - £25,119.37 Full Time Equivalent per annum

Hours of work: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent

About us:

At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.

We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.

We aspire to become the employer of choice in the Portsmouth area, promoting a progressive, supportive and rewarding workplace culture. Here at COPC, we offer ongoing support, professional development / training and guidance alongside competitive benefits to all staff. By joining us you can be a part of the journey to shape the next generations educational journey and you will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators.

What we offer:

• Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
• Pension: Generous Local Government pension. Further information can be found at www.hants.gov.uk/hampshire-services/pensions/local-government
• Learning & Development: Programmes by The Community Adult Education Department
• Staff Development: Access to the College staff development programmes and CPD
• Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
• Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
• Parking: Free car parking across all campus sites (apart from Arundel)
• Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!
  
  

About the role:

The IT Support Engineer will work as part of a team to deliver high quality customer support in the troubleshooting and resolution of technical support issues. Team working and communications within an overall approach that values people will be of key importance.

Key Responsibilities:

You will spend your days providing quality customer service, helping colleagues with IT issues, supporting members of the IT team with projects. The successful candidate will have a “can do” attitude and will put staff and students first and foremost. The college is currently investing in the IT Infrastructure, and this will provide excellent exposure to many aspects of IT. The college is committed to professional development and would seek to grow your skills and would aim to offer excellent progression. The IT Team uses industry standard software and hardware so you will be exposed to some of the latest technology.

To be successful in this role, below is what we would need from you:

• Providing phone/remote support & assistance
• Excellent customer care
• Desktop Support
• Hardware Repairs
• Software Installation
• Projector, cabling, troubleshooting
• Assisting in projects and IT activities as required
  
  

Diversity and Inclusion:

Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training.

The College’s commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities, and the range of direct and indirect student support services.

Pre-Employment Checks:

The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.

We reserve the right to close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CVs from agencies for these roles.