1st Line Support Engineer

JR United Kingdom; Plymouth; On-site; GBP 26,000 - 27,000; Full time

Job summary

An expanding IT services provider in the UK is looking for a 1st Line Support Engineer to deliver high standards of customer service and technical support. The role includes managing various systems and resolving customer incidents, making it an excellent opportunity for someone looking to advance in IT support.

Qualifications

• At least 2 years' experience in a service desk or deskside support role.
• Proactive work approach and strong problem-solving skills required.
• Experience managing customer incidents via various channels.

Responsibilities

• Support and administer systems including Windows Server, Windows 10/11, and Office 365.
• Manage virtualization platforms like Hyper-V and VMware.
• Troubleshoot hardware, software, and network issues.

Skills

Problem-solving

Technical knowledge

Customer service

Tools

Windows Server

Windows 10/11

Office 365

Active Directory

Azure

Hyper-V

VMware

PowerShell

Job description

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Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth objectives.

We are offering an exciting opportunity for an experienced 1st Line Support Engineer to join our expanding team. In this role, you will be crucial in maintaining high standards of client service as the company grows its delivery capabilities.

Key Requirements:

• Reliable and self-motivated professional with a proactive work approach.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in managing customer incidents via phone, email, or in person, ensuring prompt resolution.
• At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.

Responsibilities:

• Support and administer systems including Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
• Manage virtualization platforms such as Hyper-V and VMware, Ubiquiti devices, VoIP telephony, and standard network hardware and cabling.
• Implement and maintain MDM solutions like Intune, utilizing PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.