1st Line Support Engineer

WLP Recruitment; Plymouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A reputable IT recruitment agency is seeking a motivated 1st Line Support Engineer to join a growing IT support team in Plymouth. You will be the first point of contact for IT queries, providing technical support for desktops, laptops, and software. The ideal candidate has 6-12 months of IT support experience, strong communication skills, and a desire to grow in a technical support role. This role offers training and career progression.

Qualifications

• 6-12 months of IT support experience preferred.
• Strong communication and problem-solving skills are essential.
• Good understanding of Windows OS, Office 365, and Active Directory.
• Willingness to learn and grow in a technical support role.

Responsibilities

• Act as the first point of contact for IT queries.
• Provide remote and on-site technical support for desktops and laptops.
• Log and respond to tickets via helpdesk systems.
• Troubleshoot Windows, Office 365, printers, and basic network issues.
• Install and configure hardware/software.
• Provide exceptional customer service to users.

Skills

Communication skills

Problem-solving skills

Knowledge of Windows OS

Understanding of Office 365

Basic networking knowledge

Job description

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WLP Recruitment is seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT support team. This is an ideal opportunity for someone looking to build a career in IT with hands-on support, training, and progression.

Role Overview:

Youll be the first point of contact for IT queries, providing remote and on-site technical support for desktops, laptops, software, and networking issues.

Key Responsibilities:

Logging and responding to tickets via helpdesk systems

Troubleshooting Windows, Office 365, printers, and basic network issues

Escalating unresolved problems to 2nd/3rd line teams

Installing and configuring hardware/software

Providing exceptional customer service to users

What Youll Need:

6-12 months of IT support experience (preferred)

Strong communication and problem-solving skills

Good understanding of Windows OS, Office 365 & Active Directory

Keen to learn and grow in a technical support role

Driving licence (advantageous for on-site roles)