1St Line Support Engineer

The Bridge IT Recruitment; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT recruitment firm is seeking a detail-oriented First Line Support Engineer in King's Lynn, UK. This role involves providing technical support, managing user accounts, and ensuring seamless IT processes in a professional environment. The ideal candidate should have experience in laptop/desktop configuration, knowledge of Active Directory, and exceptional problem-solving skills. The position offers a salary of £27,000, 25 days holiday, with opportunities for growth.

Qualifications

• Experience in laptop/desktop builds and configuration.
• Good working knowledge of Active Directory.
• Familiarity with Microsoft 365 and Windows 10/11.

Responsibilities

• Build, configure, and deploy laptops and desktops.
• Manage starter and leaver processes for user accounts.
• Provide first-line technical support across Microsoft environments.

Skills

User support

Technical troubleshooting

Attention to detail

Problem-solving

Tools

Active Directory

Microsoft 365

Windows 10/11

Job description

Overview

The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King's Lynn. This is a great opportunity for someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment.

Our client are the UK's leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and staff across the UK.

Responsibilities

• Build, configure, and deploy laptops and desktops following documented procedures
• Manage starter and leaver processes,setting up and closing user accounts, completing access forms, and ensuring smooth transitions
• Create, manage, and disable user accounts in Active Directory
• Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues
• Follow IT processes and maintain accurate documentation

Qualifications

• Experience in laptop/desktop builds and configuration
• Good working knowledge of Active Directory
• Familiarity with Microsoft 365 and Windows 10/11 environments
• Strong attention to detail and ability to follow procedures
• Excellent communication and problem-solving skills

Benefits

In return, our client can offer £27,000, 25 days holiday and regular progression reviews with opportunities for promotion. If this opportunity sounds of interest, please apply to hear more