1st Line Support Engineer

JR United Kingdom; Norwich; On-site; GBP 26,000 - 27,000; Full time

Job summary

An IT services provider in Manchester seeks a 1st Line Support Engineer to enhance client service delivery. The successful candidate will provide technical assistance across various systems, maintaining a proactive approach to support. A strong customer service background and technical skills in Windows, virtualization, and networking are essential.

Qualifications

• At least 2 years' experience in a service desk or deskside support role.
• Experience in an MSP environment is preferable.

Responsibilities

• Provide support and administration across Windows Server and Windows 10/11.
• Manage virtualization platforms and networking equipment.
• Troubleshoot hardware, software, and networking issues.

Skills

Problem-solving

Technical knowledge

Customer service

Job description

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Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.

They are offering an exciting opportunity for an experienced 1st Line Support Engineer to join their growing team. In this role, you'll uphold high standards of client service as they expand their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive approach to work.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on customer service.

Responsibilities:

• Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling.
• Implement and maintain MDM solutions, including Intune, using PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and networking issues, applying knowledge of TCP/IP, DNS, and DHCP.