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1St Line Support Engineer

Jumar Solutions

Northampton

On-site

GBP 25,000 - 28,000

Full time

18 days ago

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An established industry player is seeking a dedicated 1st Line Support Engineer to join their team in Northampton. In this role, you will be the first point of contact for IT support, resolving tickets efficiently and assisting various teams within the organization. Your expertise in IT systems, particularly Microsoft applications and Azure, will be crucial in providing exceptional service. This is a fantastic opportunity to enhance your skills in a supportive environment while contributing to the smooth operation of IT services. If you have a passion for technology and a commitment to customer service, this role is perfect for you.

Experience in IT helpdesk support is essential.
Knowledge of Microsoft systems and applications required.

Resolve tickets ideally at first resolution.
Support the Service Desk Team during daily operations.

IT helpdesk support experience

Knowledge of IT systems

Microsoft systems/applications

Mobile device support

Experience with Azure

Experience in IT Service environments

Role: 1st Line Support Engineer

Salary: £25,000-£28,000 per annum + benefits

Location: Northampton

We are currently recruiting for a 1st Line Support Engineer for a large client of ours based in Northampton. You will be working in the 1st Line team and will be responsible for resolving tickets, ideally at first resolution. You will be a point of contact for the main Service Desk Team supporting the workshop, Field, 2nd line & 3rd line teams during day-to-day operation.

Skills and experience required

Previous experience in an IT helpdesk support role
Knowledge and experience of various IT systems
Experience with Microsoft systems/applications (Windows 10, MS Office, O365, Windows Server etc)
Experience in setting up and supporting mobile devices
Experience of working with Azure
Previous experience working within IT Service environments.

Please note, this role will be on-site working in Northampton and due to the client location, the ability to drive will be essential, please consider this before applying for the role.

If you are interested in the role and would like to apply, please click on the link for immediate consideration.

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