1St Line Support Engineer

VIQU IT; Liverpool; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm is looking for a 1st Line Support contractor for a 6-month hybrid role in Liverpool. The ideal candidate will have experience in IT Support within a Microsoft environment and strong customer service skills. Your responsibilities will include managing support tickets and communicating with clients. The daily rate is between £130 and £145.

Qualifications

• Solid previous experience in IT Support within a Microsoft environment.
• Experience supporting client-facing software is beneficial.

Responsibilities

• Manage and escalate support tickets for 3rd party software.
• Handle 1st Line tickets on the helpdesk.
• Communicate effectively with external clients.

Skills

Communication skills

Excellent customer service

Ticket triaging

Microsoft environment

Tools

ServiceNow

Microsoft Office 365

Active Directory

SharePoint

Windows 10

Azure

Job description

Overview

1st Line Support 6 - Month Contract Hybrid - Liverpool

VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service.

Responsibilities

• Manage and escalate support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.
• 1st Line / Service Desk / Customer Support in a Windows / Microsoft environment
• SharePoint
• Windows 10
• Office 365
• Active Directory
• Azure
• Experience supporting client facing software would be beneficial
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Excellent customer service skills

Role details

• Job role: 1st Line Support
• Job type: Contract
• Duration: 6 months contract with view to extend
• Rate: £130 - £145 per day
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool