1st Line Support Engineer

JR United Kingdom; Leeds; On-site; GBP 26,000 - 27,000; Full time

Job summary

A prominent IT services provider in Manchester seeks a 1st Line Support Engineer. This role entails delivering exceptional client service while managing and supporting various IT environments and solutions, including software, networks, and telephony systems. The position demands proactive technical expertise and a service-oriented approach to enhance customer satisfaction as the company expands operations.

Qualifications

• At least 2 years' experience in a service desk or deskside support role.
• Reliable and self-driven professional.
• Strong problem-solving skills.

Responsibilities

• Support and administer Windows environments and Office 365.
• Manage virtualization platforms and VoIP devices.
• Troubleshoot and resolve hardware, software, and networking issues.

Skills

Problem-solving

Customer Service

Technical Knowledge

Tools

PowerShell

MDM Solutions

Virtualization platforms

Job description

Social network you want to login/join with:

1st Line Support Engineer, Leeds, West Yorkshire

Client: iO Associates - UK/EU

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Location: Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider offering tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.

This role offers an exciting opportunity for an experienced 1st Line Support Engineer to join their growing team. You will be key in maintaining high standards of client service as they expand their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive work approach.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.

Responsibilities:

• Support and administer Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and common network hardware and cabling formats.
• Implement and maintain MDM solutions, including Intune, and utilize PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and networking issues, with knowledge of TCP/IP, DNS, and DHCP.