1st Line Support Engineer

JR United Kingdom; Hounslow; On-site; GBP 26,000 - 27,000; Full time

Job summary

A prominent IT services provider in Manchester seeks a 1st Line Support Engineer to deliver high service standards as part of their growing team. This role offers a great opportunity for professionals with at least 2 years in IT support, looking to apply their technical skills in a thriving environment focused on client satisfaction.

Qualifications

• At least 2 years' experience in a service desk or deskside support role.
• Reliable, self-motivated with a proactive approach to work.

Responsibilities

• Provide support for Windows Server, Windows 10/11, and Office 365.
• Troubleshoot hardware, software, and network issues.
• Manage virtualization platforms such as Hyper-V and VMware.

Skills

Problem-solving

Customer service

Technical knowledge

Tools

PowerShell

Windows Server

Windows 10/11

Office 365

Active Directory

Azure

Job description

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1st Line Support Engineer, south west london

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Client:

iO Associates - UK/EU

Location:

south west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with growth objectives.

This role offers an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. You will play a key role in maintaining high standards of client service as the company grows its delivery capabilities.

Key Requirements:

• Reliable and self-motivated professional with a proactive work approach.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution.
• At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.

Responsibilities:

• Provide support and administration for Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
• Manage virtualization platforms such as Hyper-V and VMware, Ubiquiti devices, VoIP telephony, and common network hardware and cabling.
• Implement and maintain MDM solutions, including Microsoft Intune, and utilize PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.