1st Line Support Engineer

JR United Kingdom; Exeter; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading IT services provider in Manchester is seeking a 1st Line Support Engineer to join their expanding team. The role focuses on maintaining high standards of client service and involves managing a range of IT systems including Windows Server and Office 365. Ideal candidates will have 2 years experience in service desk support, strong problem-solving skills, and a customer-focused approach.

Qualifications

• At least 2 years of experience in a service desk or deskside support role.
• Experience in handling customer incidents via phone, email, or in person.

Responsibilities

• Support and manage Windows Server, Windows 10/11, Office 365, Exchange.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Problem-solving

Technical knowledge

Customer service

Tools

Windows Server

Office 365

Active Directory

PowerShell

Job description

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Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with growth objectives.

They are offering an exciting opportunity for an experienced support engineer to join their growing team. The role involves maintaining high standards of client service as the company expands its delivery capabilities.

Key Requirements:

• Reliable, self-driven professional with a proactive work approach.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution.
• At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.

Responsibilities:

• Support and manage Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP systems, and standard network hardware and cabling.
• Implement and maintain MDM solutions, including Intune, and utilize PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.