1st Line Support Engineer

Glu Recruit LTD; England; On-site; GBP 25,000 - 27,000; Full time

Job summary

A Managed Service Provider is seeking a 1st Line Support Engineer in Sheffield. You will provide first-line support, troubleshoot issues, and work within a small, friendly team. The role offers exposure to exciting technologies and a supportive work culture. Ideal for individuals who thrive in dynamic environments.

Benefits

22 days annual holiday + bank holidays

Westfield Health Plan

Profit Share Scheme

Training and development from day one

Exposure to exciting technologies

Qualifications

• Experience in a customer-facing support role is preferred.
• Familiarity with IT troubleshooting and support.
• Good communication skills.

Responsibilities

• Provide first-line technical support to clients.
• Troubleshoot and resolve IT issues effectively.
• Assist with various IT projects as needed.

Skills

Customer service skills

Problem-solving

Basic IT knowledge

Job description

Overview

Ref: 540

Role: 1st Line Support Engineer

Salary: £25,000 - £27,000 Per Annum DOE

Location: Sheffield

Benefits:

• 22 days annual holiday + bank holidays
• Westfield Health Plan
• Profit Share Scheme
• Training and development from day one (including certifications)
• Fast-moving environment with exposure to exciting technologies
• Varied work across different industries
• A small, friendly team with a supportive culture

Our client is a well-established Managed Service Provider (MSP) with nearly 20 years in the industry. They support SMEs across multiple sectors with IT and telecoms solutions, delivering proactive, reliable, and customer-focused support.

They are now seeking a 1st Line Support Engineer to join their Service Desk team at their Sheffield Head Office. This role is ideal for someone who thrives in a fast-moving environment, enjoys varied work across different industries, and wants exposure to exciting technologies while being part of a small, friendly, and supportive team.