1st Line Support Engineer

JR United Kingdom; Crawley; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading IT services provider in Manchester is seeking a proactive and reliable 1st Line Support Engineer to enhance client services. This role involves providing comprehensive support across various IT environments and requires a minimum of 2 years' experience in a similar support role, promising a dynamic and strategic growth-oriented atmosphere.

Qualifications

• Minimum of 2 years' experience in a service desk or deskside support role.
• Proactive and reliable professional.
• Experience in handling customer incidents effectively.

Responsibilities

• Provide support across Windows Server, Windows 10/11, and Office 365.
• Troubleshoot hardware, software, and networking issues.
• Implement and maintain MDM solutions using Intune.

Skills

Problem Solving

Customer Service

Technical Knowledge

Tools

Windows Server

Office 365

Active Directory

PowerShell

Job description

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1st Line Support Engineer, Crawley, West Sussex

Client:

iO Associates - UK/EU

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Location: Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is looking for a 1st Line Support Engineer for a Manchester-based IT services provider offering tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.

They are currently offering an exciting opportunity for an experienced 1st Line Support Engineer to join their growing team. In this role, you'll be instrumental in upholding our high standards of client service as they expand their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive approach to work.
• Strong problem-solving abilities with the capacity to apply technical knowledge effectively.
• Experienced in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• Minimum of 2 years' experience in a service desk or deskside support role, ideally within an MSP environment, with a focus on delivering excellent customer service.

Responsibilities:

• Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and common network hardware and cabling formats.
• Implement and maintain MDM solutions, including Intune, while using PowerShell for scripting and automation tasks.
• Troubleshoot and resolve hardware, software, and networking issues, applying core knowledge of TCP/IP, DNS, and DHCP.