1st Line Support Engineer

C4S Search Ltd; Chippenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading provider of managed IT services is seeking a personable and driven 1st Line Support Engineer in Chippenham. You will be the first point of contact for clients, resolving various IT challenges and ensuring excellent customer service in a supportive environment.

Benefits

25 days holiday + bank holidays

Career Progression

Ongoing Training

Qualifications

• Previous experience in a 1st Line Support or similar IT helpdesk role.
• Strong knowledge of Windows OS and Microsoft Office/365.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the first point of contact for technical support via phone, email, and ticketing system.
• Troubleshoot and resolve issues with desktops, laptops, printers, Office 365, networking.
• Log, track, and update support tickets accurately.

Skills

Windows OS

Microsoft Office/365

Basic networking concepts

Communication

Problem-solving

Customer service

Job description

JOB TITLE: 1st Line Support Engineer

LOCATION: Chippenham

SALARY: £22,500 - £28,000 (Dependent on experience)

25 days holiday + bank holidays | Career Progression | Ongoing Training

WAY OF WORKING: Full Time | Onsite / Office-Based | Permanent

THE BUSINESS:

C4S are thrilled to be working with this standout provider of managed IT services and cloud solutions. As an employer, they offer an incredibly supportive, collaborative environment where close-knit team members are genuinely valued and encouraged to grow - an exceptional opportunity for anyone passionate about tech and making a real impact.

THE 1st LINE SUPPORT ENGINEER OPPORTUNITY:

We’re on the hunt for a personable, driven, and technically savvy 1st Line Support Engineer to join our client’s onsite team. As the first point of contact for their clients, you’ll deliver outstanding support and tackle a variety of IT challenges. From resolving email problems and resetting passwords to getting users back online, you’ll be essential in keeping things running smoothly.

• Act as the first point of contact for technical support via phone, email, and ticketing system

• Troubleshoot and resolve issues with desktops, laptops, printers, Office 365, networking, and other IT systems

• Log, track, and update support tickets accurately, ensuring timely resolutions

• Escalate unresolved or complex issues to 2nd Line Support when required

• Provide excellent customer service, keeping users informed throughout

• Assist with user account setup, permissions, and general admin tasks

• Help document solutions and update internal knowledge base articles

YOUR KEY SKILLS:

• Previous experience in a 1st Line Support or similar IT helpdesk role.

• Strong knowledge of Windows OS, Microsoft Office/365, and basic networking concepts.

• Excellent communication and interpersonal skills.

• A problem-solving mindset with the ability to work independently and as part of a team.

• Willingness to learn and adapt to new technologies.

• Full right to work in the UK is essential.

If you are interested in the 1st Line Support Engineer role, please send an application detailing proof of the above or contact Amy Burton in our office.

C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from IT support engineers or those who work in the tech industry.