1st Line Support Engineer

IntaPeople Limited; Cardiff; On-site; GBP 40,000; Full time

Job summary

A leading organisation in Cardiff is seeking an IT Support Operator for a short-term temp contract. The role involves providing first-line support, managing incidents via a ticketing system, and ensuring a high standard of IT security practices. Ideal candidates will have prior experience in a similar support role and be ready to start immediately.

Qualifications

• Previous experience in a 1st line IT support or service desk role.
• Confident using a ticketing system to log and manage incidents.
• Comfortable working onsite in Cardiff.

Responsibilities

• First point of contact for all IT support queries.
• Logging and resolving Incidents and Service Requests.
• Basic troubleshooting of hardware and software issues.

Skills

Strong communication

Experience in 1st line IT support

Confident with ticketing systems

Job description

IT Support Operator – Short-Term Temp Contract
Location: Cardiff - hybrid working

Rate: £19.52 per hour
Hours: 35 per week (Shifts between 8am–5pm)

An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment.

What you’ll be doing:

• First point of contact for all IT support queries (via phone, portal, email, Teams)

• Logging and resolving Incidents and Service Requests

• Basic troubleshooting of hardware, software, and user access issues

• Creating, modifying, and deleting user accounts

• Supporting users with software and device setups

• Keeping accurate records and documentation of fixes

• Promoting good IT security practices

• Updating the internal knowledge base with fixes and workarounds

What they’re looking for:

• Previous experience in a 1st line IT support or service desk role

• Confident using a ticketing system to log and manage incidents

• Strong communication skills and a helpful approach

• Comfortable working onsite in Cardiff

• Able to start at short notice

Start ASAP. Apply now if you’re at a loose end and have experience in user support, thanks!