1st Line Support Engineer

Berkeley Square IT; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in Bristol is seeking a Technical Customer Support Engineer/Consultant to join their dynamic team. This role involves developing expertise in their products and services, troubleshooting technical issues, and ensuring customer satisfaction. The ideal candidate will be a proactive team player with excellent communication skills, capable of managing time efficiently and working under pressure. If you are passionate about technology and enjoy challenges, this is a fantastic opportunity to contribute to a forward-thinking company that values innovation and collaboration.

Qualifications

• Previous experience in a service desk or technical contact center environment.
• Excellent written and communication skills are essential.

Responsibilities

• Develop and maintain knowledge of procedures, products, and services.
• Liaise with customers to troubleshoot and resolve technical issues.
• Ensure customer queries are handled efficiently within SLA.

Skills

Customer Service Skills

Technical Troubleshooting

Communication Skills

Time Management

Ability to Work Under Pressure

Job description

My client, a well-established company in the heart of Bristol, is looking for a Technical Customer Support Engineer/Consultant to join their growing team.

This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals.

You will be responsible for:

• Developing and maintaining a thorough knowledge of the procedures, products, and services.
• Liaising with customers and colleagues to troubleshoot, resolve faults, and act as an internal point of escalation for technical issues.
• Pro-actively handling customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA.
• Installation, configuration, and testing of equipment and software.
• Configuration of operating system installation on new computers.
• Ensuring changes to a customer's bill are properly logged and processes are followed.
• Undertaking training as required.

You would need:

• The ability to work under pressure.
• Excellent written and communication skills.
• Ability to organise and manage time efficiently.
• Previous experience within a service desk or technical contact center environment.
• A thorough and professional approach.

If you:

• Are an excellent team player.
• Like to represent the team and function to the highest standards.
• Embrace tech and new ways of working.
• Want to succeed and build credibility through trust and delivery.
• Like a challenge.

And enjoy spending time researching and understanding innovations to bring them to the table, showing initiative and passion, then this fantastic opportunity is for you!