1st Line Support Engineer

FusePump; Bristol; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading Managed Service Provider is seeking a proactive 1st Line IT Support Engineer for their service desk team in Bristol. You will be the first point of contact for client support, resolving issues and managing systems. This role offers great growth opportunities and benefits including paid training and a hybrid working model.

Benefits

Paid certifications and training opportunities

Enhanced company pension scheme

Private healthcare plan

25 days holiday + bank holidays with the option to buy and sell leave

Hybrid working (2-3 days a week WFH)

Career progression pathways

Qualifications

• Strong customer service mindset.
• Excellent communication and interpersonal skills.
• Eagerness to learn and progress in a dynamic environment.

Responsibilities

• Provide 1st line telephone/email support to end users.
• Log, categorise, and prioritise tickets in the helpdesk system.
• Troubleshoot and resolve issues related to Windows OS and Office 365.
• Manage Active Directory (user creation, password resets).
• Support cloud platforms (Microsoft 365, Azure).

Skills

Communication

Customer Service

Problem-Solving

Analytical Skills

Job description

1st Line IT Support Engineer

Our client is a fast-growing Managed Service Provider delivering IT support and solutions to a diverse client base across various industries. They pride themselves on proactive service, technical excellence, and outstanding customer care.

Role Summary

We are seeking a proactive and customer-focused 1st Line IT Support Engineer to join the service desk team. You will be the first point of contact for client support queries, resolving issues remotely or escalating where necessary. This role offers opportunities to broaden your skills and progress within the organisation.

Key Responsibilities

• Provide 1st line telephone/email support to end users.
• Log, categorise, and prioritise tickets in the helpdesk system
• Troubleshoot and resolve issues related to Windows OS, Office 365
• Manage Active Directory (user creation, password resets, group policy).
• Support cloud platforms (Microsoft 365, Azure).
• Monitor client systems and respond to alerts in accordance with SLAs.
• Maintain accurate documentation for client systems and support processes.
  
  

Personal Attributes

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Ability to prioritise and manage multiple tasks.
• Eagerness to learn and progress in a dynamic environment.
• Analytical and problem-solving abilities.
  
  

Benefits

• Up to £29,000 DOE
• Paid certifications and training opportunities
• Enhanced company pension scheme
• Private healthcare plan
• 25 days holiday + bank holidays with the option to buy and sell leave
• Hybrid working (2-3 days a week WFH)
• Career progression pathways
  
  

Our client can not provide sponsorship so all applications must be UK passport holders.

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