1st Line Support Engineer

JR United Kingdom; Belfast; On-site; GBP 26,000 - 27,000; Full time

Job summary

A reputed IT services provider in Manchester seeks an experienced 1st Line Support Engineer to join its expanding team. This role entails maintaining high standards of client service while handling technical support across various platforms. Candidates should possess strong problem-solving skills and a background in service desk support. The opportunity offers an exciting dynamic environment for IT professionals aiming to grow alongside the company.

Qualifications

• At least 2 years in service desk or deskside support, preferably in an MSP.
• Reliable and self-motivated professional with a proactive work approach.

Responsibilities

• Provide support across Windows Server, Windows 10/11, Office 365, Exchange.
• Manage virtualization platforms and VoIP telephony.
• Troubleshoot and resolve hardware, software, and networking issues.

Skills

Problem Solving

Technical Knowledge Application

Customer Service

Tools

Windows Server

Office 365

Active Directory

Azure

PowerShell

Hyper-V

VMware

Job description

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Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth goals.

They are offering an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. The role involves maintaining high standards of client service as the company grows its delivery capabilities.

Key Requirements:

• Reliable and self-motivated professional with a proactive work approach.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on delivering excellent customer service.

Responsibilities:

• Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling formats.
• Implement and maintain MDM solutions, including Intune, with scripting and automation using PowerShell.
• Troubleshoot and resolve hardware, software, and networking issues, utilizing knowledge of TCP/IP, DNS, and DHCP.