1st Line Support Analyst

Berkeley Square IT; Malmesbury; Hybrid; GBP 25,000; Full time

Job summary

Join a forward-thinking Cloud-first technology firm that values its employees and offers a supportive work environment. With a strong focus on professional development, this role provides an excellent opportunity for growth in the IT sector. You will be responsible for delivering top-notch customer service while managing service desk tasks, including hardware configuration and incident resolution. The company prides itself on its positive work culture and generous holiday allowance, making it an ideal place to advance your career. If you're passionate about IT and eager to learn, this position is perfect for you.

Benefits

Excellent Holiday Allowance

Access to Online Courses

Balanced Work Environment

Lovely Office

Qualifications

• 1-2 years experience in service desk/IT Helpdesk roles.
• Knowledge of Active Directory and Microsoft 365 is essential.

Responsibilities

• Building and configuring hardware for users.
• Responding to tickets and logging incidents efficiently.

Skills

Customer Service

Active Directory

Microsoft 365

Laptop Hardware

Smartphone Devices

Incident Logging

Tools

Laptop/Desktop Builds

Job description

Are you ready to join a well-respected firm who actually look after their staff? This includes excellent Glassdoor reviews and a real chance to better yourself. If this is you, then read on.

You'll be joining a Cloud-first technology business with a great reputation, real career opportunities, and a company which has won multiple awards.

You'll ideally have around 1-2 years experience working on a service desk/IT Helpdesk already, and you'll be doing things like building and configuring hardware, responding to tickets, logging incidents, offering great customer service, and resolving issues in a busy environment - whilst ensuring a smooth operation in a 1st line capacity.

From a technical perspective, you'll have knowledge on Active Directory, Microsoft 365, laptop hardware, and smartphone devices, as well as familiarity with laptop/desktop builds, with a superb customer service focus.

In return, you can expect considerable scope for professional and personal development. They have an excellent holiday allowance, a company that invests in you, access to online courses, and a balanced work environment. Your career is incredibly important to them - so you know you'll be in good hands here.

You'll be contracted to 37.5 hours a week in a hybrid working environment and can expect a salary of up to £25k initially, based in Chippenham, Wiltshire. There is also a wide range of benefits and perks, with a lovely office to match.

Ready for the next step? No up-to-date CV is required.