1st Line Support Analyst

Pure Resourcing Solutions Limited; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job description

1st Line Support Technician

As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation.

This is a hybrid role with 3 days onsite work per week in Ipswich.

Key Responsibilities:

1. Provide first-line technical support via phone, email, and in-person
2. Log and track IT support tickets in service management system
3. Perform initial diagnosis and troubleshooting of hardware and software issues
4. Reset passwords and manage basic user access controls
5. Support desktop, laptop, and mobile device configurations
6. Escalate complex issues to second-line support teams
7. Maintain accurate documentation of support interactions

Requirements:

1. Experience in 1st Line IT Support within Microsoft environments
2. Familiarity with Office 365 and Active Directory
3. Understanding of hardware components and basic network troubleshooting
4. Excellent communication and customer service skills
5. CompTIA A+ or Microsoft certifications preferred
6. Strong problem-solving and analytical skills

If you're passionate about technical support and enjoy solving IT challenges, apply today.