1st Line Support Analyst

Berkeley Square IT; Chippenham; Hybrid; GBP 25,000; Full time

Job summary

Berkeley Square IT, a leading cloud-first technology business, is looking for an IT Helpdesk Support professional in Chippenham. With a focus on personal and professional development, this role includes responsibilities such as hardware configuration, incident management, and customer service, all within a supportive and hybrid working environment. Competitive salary and excellent benefits package are offered, ensuring a balanced work life.

Benefits

Excellent holiday allowance

Investment in growth through online courses

Pleasant office environment

Qualifications

• 1-2 years of experience in a Service Desk or IT Helpdesk role.
• Knowledge of Active Directory and Microsoft 365 is essential.
• Strong customer service focus.

Responsibilities

• Build and configure hardware.
• Respond to tickets and log incidents.
• Provide excellent customer service and resolve issues.

Skills

Customer Service

Incident Logging

Technical Support

Tools

Active Directory

Microsoft 365

Laptop Hardware

Smartphone Devices

Job description

Are you ready to join a well-respected firm that genuinely cares for its staff? This company boasts excellent Glassdoor reviews and offers real opportunities for personal growth. If this sounds like you, read on.

You'll be joining a cloud-first technology business with a strong reputation, excellent career prospects, and multiple awards.

Ideally, you'll have around 1-2 years of experience working on a service desk or IT Helpdesk. Your responsibilities will include building and configuring hardware, responding to tickets, logging incidents, providing excellent customer service, and resolving issues in a busy environment—all while ensuring smooth 1st line support operations.

Technically, you should have knowledge of Active Directory, Microsoft 365, laptop hardware, and smartphone devices, as well as familiarity with laptop/desktop builds, with a strong customer service focus.

In return, you'll have significant opportunities for professional and personal development. The company offers an excellent holiday allowance, invests in your growth through online courses, and promotes a balanced work environment. Your career development is a priority for them, ensuring you're in good hands.

The role is contracted for 37.5 hours per week in a hybrid working environment, with a salary of up to £25k initially, based in Chippenham, Wiltshire. A wide range of benefits and perks are available, along with a pleasant office environment.

Ready for the next step? No up-to-date CV is required.