1st Line Support Analyst

JR United Kingdom; Birmingham; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading company in IT is seeking a First Line Support / Junior Support Analyst to join their Guildford team. This full-time office-based role involves providing essential technical support to users, maintaining documentation, and liaising with vendors. Ideal candidates will have foundational IT support experience and a proactive mindset, with excellent communication skills.

Benefits

Salary sacrifice electric car scheme

Company pension

Private medical insurance

Group life cover

Annual salary reviews

Flu jabs

Social events and birthday leave

Charity engagement and referral programme

Qualifications

• Minimum 1 year of experience in IT support or 2 years office experience with IT qualification.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel.

Responsibilities

• Provide first-line technical support for hardware, software, and access issues.
• Support bespoke internal applications and escalate complex issues appropriately.
• Maintain clear and up-to-date documentation on IT procedures and solutions.

Skills

Communication

Proactive mindset

Adaptability

Education

Recognised IT qualification

Tools

Microsoft Office

Job description

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Position: First Line Support / Junior Support Analyst

Location: Guildford

Salary: Up to £27,000 per year

Job Type: Full-time (Office-based)

The Role

Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We’re currently recruiting for a First Line Support / Junior Application Support Analyst to join an in-house IT team based in Guildford.

This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination.

Benefits Include:

• Salary sacrifice electric car scheme
• Company pension
• Private medical insurance
• Group life cover
• Annual salary reviews
• Flu jabs
• Social events and birthday leave
• Charity engagement and referral programme

Key Responsibilities:

• Provide first-line technical support for hardware, software, and access issues.
• Support bespoke internal applications and escalate complex issues
• appropriately.
• Assist users in navigating and making effective use of internal systems.
• Set up and relocate hardware including computers, monitors, and peripherals.
• Liaise with external IT service providers and software vendors.
• Maintain clear and up-to-date documentation on IT procedures and solutions.

About You:

• Minimum 1 year of experience in an IT support role or 2 years’ office-based experience with a recognised IT qualification.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications, particularly Outlook, Word, and
• Excel.
• A proactive and adaptable mindset, with a willingness to learn.
• Able to work effectively under pressure and manage multiple tasks.

Interested in hearing more about this role? Apply directly or email your CV to [emailprotected]