1st Line Support Agent

4Com Plc; Bournemouth; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading telecommunications company is looking for a motivated 1st Line Support Agent in Bournemouth. You will provide essential telephone support to customers, ensuring their systems run smoothly. This role offers a competitive salary, excellent training, and various benefits including private health insurance and a company pension.

Benefits

25 days holiday plus bank holidays

Refer a friend scheme

Vodafone Advantage Discount

Discounted gym membership

Employee Assistance Programme

Cycle to work scheme

Private health insurance

Monthly targeted draws and lunches

Company pension

Qualifications

• Excellent and confident telephone manner.
• Strong organizational skills and enthusiasm for duties.
• Previous experience in customer service preferred.

Responsibilities

• Provide 1st line telephone support to customers.
• Report third-party faults to the relevant department.
• Perform general administrative duties such as filing and logging calls.

Skills

Telephone manner

Organizational skills

Customer service

Communication

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Our Customer Support team is a motivated and enthusiastic group, and we are looking for like-minded individuals who are outgoing and thrive in a fast-paced environment. We excel in everything we do and pride ourselves on excellent training and ongoing support to provide you with the tools you need to succeed.

About the Role: 1st Line Support Agent at 4Com

As a 1st Line Support Agent, you will be responsible for providing telephone support to our customers to maintain their systems. You will support the technical teams where required and resolve any 1st line faults professionally and promptly.

Benefits of working with 4Com as a 1st Line Support Agent:

• Salary up to £24,000 per annum DOE
• Fast-paced role with future progression opportunities
• 24 days holiday plus bank holidays (increasing by 1 day each year)
• Refer a friend scheme
• Vodafone Advantage Discount
• Monthly company targeted draw and incentivized lunches
• Discounted gym membership
• Employee Assistance Programme
• Cycle to work scheme
• Private health insurance
• Company pension

Additional Responsibilities:

• Provide 1st line telephone support to customers to maintain their systems and ensure satisfaction
• Obtain referrals from satisfied customers and pass them to the upgrades team
• Report third-party faults and pass them to the relevant department
• Support the technical team in other areas as needed
• Perform general administrative duties such as filing, logging calls, and database management

Candidate Requirements:

• Excellent and confident telephone manner
• Experience with telecoms/IT is preferred but not essential
• Ability to thrive in a fast-paced environment
• Strong organizational skills and enthusiasm for duties
• Working knowledge of Microsoft Office
• Previous experience in inbound call centers or customer service is preferred; full training will be provided

Please note that this role is office-based in Bournemouth.

If you believe this role is your ideal next opportunity, please get in touch with us today.