1st Line Service Desk Technician

Skye Cloud Ltd; Dartford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A cloud service provider is looking for a 1st Line Service Desk Technician in Dartford. The role involves providing technical support, troubleshooting issues, and ensuring optimal performance for users. Ideal candidates will have strong skills in desktop computers, technical support experience, and relevant IT certifications. This full-time position offers a chance to work in a supportive environment with a focus on problem-solving.

Qualifications

• Strong skills in Desktop Computers and Computer Repair.
• Experience in Technical Support and Troubleshooting.
• Proficiency in Help Desk Support.

Responsibilities

• Providing technical support for desktop computer maintenance.
• Responding to help desk queries and diagnosing problems.
• Ensuring effective resolution of technical issues.

Skills

Desktop Computers

Technical Support

Troubleshooting

Help Desk Support

Problem-solving

Communication

Teamwork

Education

Relevant certifications in IT

Job description

Skye Cloud Ltd is a leading Cloud Service Provider, offering flexible and versatile cloud computing solutions to small and medium businesses throughout the UK. Our infrastructure utilizes top-tier technology and Tier-3 data centers, ensuring one of the most advanced, robust, and resilient platforms on the market. With a fully managed service and a 99.999% uptime guarantee, we are committed to providing exceptional support, enabling our clients to focus on their core business operations. Our consultative approach ensures that we deliver tailored hosted and hybrid cloud solutions, designed to meet specific business requirements at a predictable monthly fee.

Role Description

This is a full-time, on-site position located in Dartford for a 1st Line Service Desk Technician. The 1st Line Service Desk Technician will be responsible for providing technical support, troubleshooting issues, and assisting with desktop computer maintenance and repair. This role involves responding to help desk queries, diagnosing problems, and ensuring effective resolution of technical issues to maintain optimal performance for all users.

Qualifications

• Strong skills in Desktop Computers and Computer Repair
• Experience in Technical Support and Troubleshooting
• Proficiency in Help Desk Support
• Excellent problem-solving abilities and technical knowledge
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant certifications or qualifications in IT or related fields

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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