1st Line Service Desk Support Engineer

Edwards & Pearce; Hull and East Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading IT services company in East Riding seeks a dedicated 1st Line IT Engineer to provide desk side support, troubleshoot incidents, and assist users with technical issues. The role supports various hardware and software solutions and encourages personal growth through learning. Benefit offerings include a company pension, laptop, mobile, and potential for hybrid work arrangements.

Benefits

Company Pension

Laptop

Mobile

On-site parking

Potential Hybrid working

Qualifications

• Experience with Microsoft Exchange and Office 365.
• Knowledge of server hardware/software and network solutions.
• Attention to detail and good documentation skills.

Responsibilities

• Provide onsite desk side support for clients.
• Troubleshoot client support incidents via various communication methods.
• Document systems and procedures for client support.

Skills

Microsoft Exchange

Office 365

Server Hardware

Server Software

Network solutions

Documentation

Job description

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team.

THE ROLE:
It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment.
Troubleshoot client support incidents, liaising with our clients over the phone, email, teams or on client site.
This role may require your attendance on the client site(s) supporting customers accessing IT services.
Helping customers solve technical issues with their computers (hardware and software)
Liaising directly with end users to resolve any problems.
Logging technical support requests over the telephone, face to face or by email
Using remote control tools and technologies to assist end users' as required
Documenting systems and procedures as implemented for and on behalf of our customers

THE CANDIDATE:
Microsoft Exchange and Office 365
Server Hardware and Software
Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, WIFI solutions and network switches and cabling Cloud backup solutions IT peripherals
You must have an eye for detail, the ability to work independently and as part of a team, great documentation skills and the drive to progress your own learning and career.

BENEFITS:
Company Pension, Laptop, Mobile, On-site parking, potential Hybrid working.

THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.